System Maintenance

Thank you for using JAL Website.
Due to system maintenance, the following services will be temporarily suspended.
Please accept our apologies for any inconvenience.

Service suspension period Services to be suspended
October 19, 2021 (Tue) 10:00 a.m. - 16:00 p.m. (EDT)

[JAL website, JAL App]

  • All services for International Flight (booking, purchase, manage booking / view my reservation, changes, cancellations, Web check-in)
  • All services for International Award Tickets and Upgrade Awards (booking,manage booking / view my reservation, changes, cancellations)
October 19, 2021 (Tue) 13:00 p.m. - 16:00 p.m. (EDT)

[JAL website, JAL App]

  • All services for Domestic (booking, purchase, manage booking / view my reservation, changes, cancellations)
  • All services for Domestic Award Tickets (booking, manage booking / view my reservation, changes, cancellations)
  • All services for JMB members including member login
  • JMB Online Enrollment
  • Flight Delay / Cancellation / Diversion Information and Certificate (International flights and Japan domestic flights)
  • Flight Status (International flights and Japan domestic flights)

 

[Call Center]

  • JMB MATTERU KUN (Japan region) : All function that is required JMB login
  • Reseravtion Center and JAL mileage bank center in U.S and Canada : JMB login
  • Reservation Center and JAL mileage bank center in Europe : JMB login
  • System maintenance schedule is subject to change.