JAL Coupon Awards

JAL Coupons can be used as full or partial payment
for flight tickets, package tours, hotel stays, dining, and more (10,000 miles = equivalent to ¥12,000)

Purchases Omitting the JAL Coupon Redemption Process

You can choose to omit the JAL Coupon redemption/mailing process by directly applying the JAL Coupon toward the purchase price when purchasing JAL Group tickets and package tours. Please note that the JMB member must be the one who requests this service.

JAL Group Airlines Flight Tickets

This page will open in a new windowDomestic Flights (JAL / JTA / JAC / RAC)

Package Tours

JALPAK Rin-Rin Dial

Domestic Package Tours: 050-3155-3333
(9:00-18:00 except October 8, December 31 - January 2.)

International Package Tours: 050-3164-1111
(9:00-18:00 except October 8, December 31 - January 2.)

This page will open in a new windowJAL PLAZA Yurakucho Counter

  • *JAL Coupons cannot be used as payment for JAL Dynamic Package products, JAL International Dynamic Package products, J-TAP products, and JALPAK International e-hotel products.
  • *Purchases omitting the JAL Coupon redemption process are not available for online reservations (JAL e Travel Plaza purchases).

JAL Logo Goods - Travel Goods

This page will open in a new windowJAL PLAZA TABITUS+ STATION (Available in Japanese only)

How to Request and Use Awards

Requests for JAL Coupon Awards can be made by calling our Automated Telephone Service or by visiting JAL's website.

STEP1Request an award

On the JAL website

Japan Region members

American Region members, Europe / Middle East / Africa Region members, and Asia / Oceania Region members

After logging in to your JMB account, select "JAL Coupon Awards" in JMB Member Menu "Award redemption (Other)".

On the JAL mobile site
(For Japan Region members only. Available in Japanese only.)

After logging in to your JMB account, select "Redeeming Mileage" and "JAL Coupon Awards". (Available in Japanese only)

Japan Region members

24-hour Automated Telephone Service

24-hour Automated Telephone Service*1 (Available in Japanese only): 0120-747-039 (Toll Free), 0570-025-055 (Toll Call), 03-5460-1111

  • *1You will need to enter your JMB membership number, PIN and number of miles you wish to redeem. A maximum of 100,000 miles can be redeemed in one transaction.
  • *JAL Mileage Bank Center, JAL Domestic / International Flight Reservation and Information, JAL Group city ticket counters, and airport ticket counters cannot accept requests for JAL Coupons.

JAL Coupons will be sent only to your JMB registered address and will be sent via registered mail only.
A maximum of 100,000 miles can be redeemed for JAL Coupons in one transaction.
Please note that normally it will take approximately 1 week to receive your coupons once you have requested them.
However, it may take 2 to 3 weeks when there is a high volume of requests or if requested just before or during long holiday periods such as Golden Week or the year end / New Year holidays. We suggest you request your awards as much in advance as possible.

American Region members, Europe / Middle East / Africa Region members, and Asia / Oceania Region members

JAL Coupons will be sent only to your JMB registered address and will be sent via registered mail only.
Please note that normally it will take approximately 2 week to receive your coupons once you have requested them.

  • *Requests for JAL Coupon Awards cannot be accepted if your mailing address is a P.O. Box.
  • *JAL Coupons will be sent by international courier service. All deliveries will require a signature.
  • *Depending on postal circumstances in your region, it may take 2 or more weeks for your JAL Coupons to arrive.
  • *JAL Coupons cannot be collected at airport counters.

STEP2Use your JAL Coupons as payment

JAL Coupons can be used as full or partial payment for flight tickets, package tours, hotel stays, dining, and more.

Eligible purchases and locations

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