General JMB information, inquiries about loss or reissue of JMB Cards or change of address or telephone number can also made through the following telephone numbers.

JAL Mileage Bank Center, Japan

0570-025-039* (toll)
8:00 - 19:00 （Mon.-Fri.）/9:00. - 17:30 （Sat.） , except Sun., Holiday, Year End and New Year Holidays
When you use a PHS or an international call, please call 03-5460-3939* (toll).

*The content of conversation with the customer may be recorded or monitored to ensure quality service.

Information how to request JAL COUPON Awards, to check JMB Mileage Balance and refer or modify your PIN

24-hours automated information service (Available in Japanese only)

0120-747-039 (Toll free)
When you use a mobile phone, please call 0570-025-055 (toll).
When you use a PHS or an international call, please call 03-5460-1111 (toll).

0570-025-022* (toll)
7:00 - 20:00 （7-days a week)

When you use a PHS or an international call, please call 03-5460-0311* (toll).

* JAL reservation desk for domestic flights does not accept Award Reservation.
* The content of conversation with the customer may be recorded or monitored to ensure quality service.

0570-044-045* (toll)
9:00 - 18:00 (7 days a week)

When you use a PHS or an international call, please call 011-330-9922* (toll).

*The content of conversation with the customer may be recorded or monitored to ensure quality service.
*Please confirm the telephone number before making requests.

0570-025-103* (toll)
8:00 - 19:00（7-days a week)

When you use a PHS or an international call, please call 03-5460-3737* (toll).

* JAL reservation desk for International flights does not accept Award Reservation.
*The content of conversation with the customer may be recorded or monitored to ensure quality service.