JAPAN AIRLINES - JMB Important Address and Phone Numbers

JMB Information / JMB Award Tickets / JALCARD / JAL Family Club
Information / JMB Partner Airlines

General JMB information JMB enrollment Address changes Retroactive mileage claims for JAL Japan domestic flights		JAL Mileage Bank Center, Japan 0120-747-039^* (Toll Free) From a mobile phone, a car phone, or an international call The content of conversation with the customer may be recorded or monitored to ensure quality service. Tel：03-5460-3939* Operator service hours：8：00-19：00(Mon.-Fri.） , 9：00-17：30（Sat.） ,except Sun., Holiday, Year End and New Year Holidays 24-hour Automated telephone service : 24hours / 7 days a week The toll free number will be partially closed on March 31, 2010. From April 1, 2010, please call the following number. Operator line 0570-025-039 (Toll call) When you use a PHS or an international call, please call 03-5460-3939 (Toll call). 24-hours automated information service (Available in Japanese only) 0120-747-039 (Toll free) When you use a mobile phone, please call 0570-025-055 (Toll call). When you use a PHS or an international call, please call 03-5460-1111 (Toll call).
To report lost or stolen JMB card Retroactive mileage claims for JAL international flights, JMB partner airlines' flights, Hotel stays at JMB participating hotel
To request JAL IC COUPON Awards To request JMB Partner Awards E-mail address registration change		You can request awards via JAL's Website (Available in Japanese only).
To request JAL COUPON Awards To check JMB mileage balance To check or change your PIN		24-hour Automated Telephone Service 0120-747-255 (Toll Free) 24hours / 7 days aweek

To request Award Tickets on Cathay Pacific Airways / Dragonair and Qantas
To request JAL Group Domestic Award ticket		JMB Domestic Award Reservations Desk 0570-025-022 (Toll call) When you use a PHS or an international call, please call 03-5460-0311 (Toll call). 6：30-22：00 / 7 days a week * JAL reservation desk for domestic flights does not accept Award Reservation. *The content of conversation with the customer may be recorded or monitored to ensure quality service.
To request JAL Group International Award Tickets and Upgrade Awards		JMB International Award Reservations Desk (For Japanese area members only) 0570-025-103 (Toll call) When you use a PHS or an international call, please call 03-5460-3737 (Toll call). 8:00-19:00 / 7 days a week * JAL reservation desk for International flights does not accept Award Reservation. *The content of conversation with the customer may be recorded or monitored to ensure quality service.
To request Award Tickets on JMB partner airlines other than Cathay Pacific Airways / Dragonair or Qantas

Enrollment JALCARD Shopping Mile Address changes		0120-747-907 (Toll Free) From a mobile phone, a car phone, or an international call Tel：03-5460-5131 Daily 9:00-17:30 , except Sat., Sun., and holidays
To request lost or stolen JALCARD		A number for exclusive use of loss / theft Tel：03-5460-5180 24 hours / 7 days aweek
To request JALCARD applicatin from		0120-747-025 Tel：03-5972-6731 24 hour Automated Telephone Service

For inquires and further information		Tel：03-5460-3999^* *The content of conversation with the customer may be recorded or monitored to ensure quality service. 9:00 - 12:00 and 13:00 - 17:30 except Sat., Sun., and holidays

　This services can be available via website. Services except JMB enrollment are available only in Japanese.