For reservations, information and other inquiries. For a list of JAL Group branches and sale agents, click here.
*Please double-check the number before dialing.

JAL domestic reservations and information

0570-025-071*(toll) 6:30 a.m. - 10:00 p.m. daily
We will guide you by the voice guidance system.Please press"6" for English.
10:00 p.m. - 6:30 a.m. daily
We will guide you by JAL interactive voice response (IVR) that is "24 hour flight information service"

Dial numbers below when using a car phone or an international call. (toll)

Tokyo		03-5460-0522*		Osaka		06-6344-2355*		Sapporo		011-232-3690*
Nagoya		052-265-3369*		Fukuoka		092-261-2529*		Okinawa		098-863-8522*

*The content of conversation with the customer may be recorded or monitored to ensure quality service.

*Dial numbers above when using a mobile phone, a car phone, or an international call. (toll)

JAL international reservations and information

(In the English site, online booking for International flights is unavailable.)

JAL/JALways reservations and information:
0570-025-031*(toll) 8:00 a.m. - 8:00 p.m. daily

Dial numbers below when using a car phone or an international call. (toll)

Tokyo		03-5460-0511*		Osaka		06-6344-2365*		Sapporo		011-232-1144*
Nagoya		052-265-2580*		Fukuoka		092-261-2531*		Okinawa		098-862-7411*

*The content of conversation with the customer may be recorded or monitored to ensure quality service.

JAL/JALways information International Departures and Arrivals:

0120-747-002 daily hours : 24 hours

Dial numbers below when using a mobile phone. (toll)

0570-025-002

*Dial numbers above when using a mobile phone, a car phone, or an international call. (toll)

JAL Mileage Bank Center , Japan

Phone Inquiries
0120-747-039* 8:00 a.m. - 7:00 p.m. （Mon.-Fri.）/9:00 a.m. - 5:30 p.m. （Sat.） , except Sun., Holiday, Year End and New Year Holidays
24-hour automated information service

From mobile phone or car phone
Tokyo 03-5460-3939* (toll) 8:00 a.m. - 7:00 p.m. （Mon.-Fri.）/ 9:00 a.m. - 5:30 p.m. （Sat.） , excluding Sun. and holidays

*The content of conversation with the customer may be recorded or monitored to ensure quality service.

*Dial numbers above when using a mobile phone, a car phone, or an international call. (toll)

Inquiries about JAL's Website
Contact us with questions on making reservations over the Internet and other inquiries regarding information on JAL's Website services.

Phone Inquiries
0570-064-770*(toll) 9:30 a.m. - 6:00 p.m. daily

Dial numbers below when using a car phone, or an international call. (toll)
Tokyo 03-5460-0770* 9:30 a.m. - 6:00 p.m. daily

• *The content of conversation with the customer may be recorded or monitored to ensure quality service.
• *Questions regarding the Internet or the usage of computer can not be answered.Please refer to your using interent service provider or support desk.

Inquiries and feedback concerning investor relations, stock information, corporate financial data and shareholder benefits

Shareholder Information Desk, Japan Airlines Corporation

Tokyo 03-5460-6600 9:30 a.m. - 12:00 p.m., 1:00 - 5:00 p.m., excluding Sat., Sun., and holidays

Address : 4-11, Higashi-shinagawa 2-chome, Shinagawa-ku, Tokyo 140-8605, Japan

Gift certificates valid throughout Japan may be purchased in bulk by mail order.

0120-52-1600 9:30 a.m. - 12:00 p.m., 1:00 - 5:00 p.m., excluding Sat., Sun., Holiday, Year End and New Year Holidays

Dial numbers below when using a mobile phone, a car phone, or an international call. (toll)
Tokyo 03-5777-1622 9:30 a.m. - 12:00 p.m., 1:00 - 5:00 p.m., excluding Sat., Sun., Holiday, Year End and New Year Holidays