Contact us
On this page, you will find the most popular online functions and frequently asked questions.
Please contact us if you need any further assistance.
Useful online functions
Domestic flight
- Check flight availability, make reservation
- Check booking status, purchase ticket or select seat
- Manage booking (cancel or refund)
International flight
- Check flight availability, make reservation
- Web Check-in (QuiC)
- Check booking status, purchase ticket, cancel booking, print e-ticket or select seat
- Trace lost or damaged baggage
JAL Mileage Bank (JMB)
- Retrieve PIN*1
- Reset Web Password*1
- Check or change member profile
- Check mileage balance
- Request post-flight credit (domestic)
- Request post-flight credit (international)
- Redeem JAL Domestic Award Ticket
- Redeem JAL International Award Ticket
- Manage award booking
*1 To protect member's personal information, we will not disclose PIN or Web Password by e-mail.
FAQ (Frequently Asked Questions)
Contact JAL
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JAL Reservation & Information (for English speakers)
ShowPlease check our Frequently Asked Questions to see if your question(s) can be answered.
FAQ (Frequently Asked Questions)
0570-025-121 (toll)
From IP-phone or for international call:
03-6733-3062 (toll)
*The content of the conversation will be recorded or monitored to ensure the service quality.Please follow the voice guidance and select one of the following 3 options to connect to our phone agents.
No Inquiries Business Hours 1 International Reservation and Information
(including award ticket, baggage, lost and found)8:00 AM - 7:00 PM, daily 2 Domestic Reservation and Information
(including award ticket, baggage, lost and found)*Please select "1" (above) if your domestic flight
sector is included in an international flight ticket.7:00 AM - 8:00 PM, daily 3 JAL Mileage Bank
*You will be required to enter your JMB
membership number and password.Monday - Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
(Closed on Sundays, public holidays, and New Year holidays) -
Contact JAL outside Japan
ShowJAL Group branches and sale agents outside Japan can be found at JAL Group offices information.
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24-hour flight information service (SKY NAVI)
ShowYou may check the information about departure/arrival times for JAL domestic and international flights through SKY NAVI.
Simply follow the voice guidance to speak a command, the system will provide the information accordingly.0120-747-222 (toll free)
From IP-phone or for international call:
03-5796-9345 (toll)Service hours: 24 hours, daily
- *When calling the toll-free number, please enable to show the caller ID for your phone or add "186" before the above phone number.
- *This service may not be available in some circumstances such as telephone settings, surrounding noise, line conditions or system maintenance.
Up-to-date flight news on Twitter
Follow and keep updated with JAL's international and domestic flight information.
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JAL Priority Guest Reservation & Information
ShowInquiries about services for passengers with disabilities
0120-747-707 (toll free)
Business hours: 9:00 AM - 5:00 PM, dailyFrom IP-phone or for international call:
03-5460-3783 (toll)*The content of the conversation will be recorded or monitored to ensure the service quality.
E-mail and Fax contacts for passengers with hearing or speech disabilities
E-mail: jal_priority/at/jal.com (Please replace /at/ with @.)
Fax:0120-747-606 (toll free)
Business hours: 9:00 AM - 6:00 PM, daily*Please provide us your name and reservation details in the E-mail or Fax (no official application form is required). By submission, you signify your agreement to be bound by our "Privacy Policy".
Customers in Japan and Guam with hearing or speech disabilities are (exclusively) qualified to access the "JAL Telephone Relay Service" through chat (function).
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JAL Smile Support Desk
ShowLet us assist you to ensure worry-free travel for handicapped customers, children and seniors.
Smile Support Service is available for domestic flights only.0120-25-0001 (toll free)
Business hours: 7:00 AM - 8:00 PM, dailyFrom IP-phone or for international call (toll):
Tokyo 03-4330-2525 Osaka 06-4799-2525
Sapporo 011-242-2525 Fukuoka 092-261-2525*The content of the conversation will be recorded or monitored to ensure the service quality.
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JAL Family Club
ShowSupport services to JMB members relocating from Japan to other countries with their families.
0570-025-818 (toll)
Business hours: 9:00 AM - 12:00 PM, 1:00 PM- 5:30 PM
(Closed on Sundays, public holidays, and New Year holidays)From IP-phone or for international call:
03-5460-3999 (toll) -
JALCARD
ShowInquiries about JALCARD, JAL's credit card issued in Japan based on settlement in Japanese yen.
0120-747-907 (toll free)
Business hours: Monday to Friday 9:00 AM - 5:30 PM, Saturday 9:00 AM - 5:00 PM
(Closed on Sundays, public holidays and New Year holidays)From IP-phone or for international call:
03-5460-5131 (toll) -
JAL Gift Card Center
ShowInquiries about the JAL Gift Card on sale up to December 2008.
0120-52-1600 (toll free)
Business hours: 9:30 AM - 12:00 PM, 1:00 PM- 5:00 PM
(Closed on Saturdays, Sundays, public holidays and New Year holidays)From IP-phone or for international call:
03-5763-1900 (toll) -
JMB Jetstar Japan (GK) Award Tickets Reservation Desk
ShowTo redeem Jetstar Japan (GK) Award Tickets with JMB miles, please contact JAL Reservation and Information.
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Your comment to JAL
ShowCompliments, suggestions or comments related to our services.
By e-mail
Our reply is solely intended for the addressee only. You are kindly requested not to copy any part of our e-mails.By phone
Japan Airlines Customer Support Office
0120-25-8600 (toll free)
Business hours: 9:00 AM - 5:00 PM, dailyFrom IP-phone or for international call:
03-5460-3715 (toll)
From mobile phone or PHS:
0570-025-519 (toll)By post
Address: To Japan Airlines Customer Support Office
NRE Tennozu Building, 2-4-11 Higashi shinagawa, Shinagawa-ku, Tokyo, 140-8637, Japan