- Information & Reservation for English speakers
- 24 hour flight information service
- JAL Priority Guest Reservations
- Smile Support Desk
- JAL Family Club
- JAL CARD
- JAL Internet Support
- JAL Gift Card Center
- Your Comment to JAL
- JAL Mileage Bank 24-hours automated information service
- JMB HAC Award Reservation Desk
For reservations, information and other inquiries. For a list of JAL Group branches and sale agents, JAL Group Offices Information
.
*Please double-check the number before dialing.
Information & Reservation for English speakers
0570-025-121 (toll)
Contact numbers when calling international or from PHS and IP-phone.
Tokyo 03-6733-3062 (toll)
※The content of the conversation will be recorded or monitored to ensure the service quality.
Voice Guidance System (Please select one of the three options.)
* Contact numbers when calling international or from PHS and IP-phone. (toll)
※The content of the conversation will be recorded or monitored to ensure the service quality.
24 hour flight information service
The computer recognizes your voice for domestic and international flight information.
Please follow the voice prompts to obtain the desired information. Automated messages can be interrupted at any time by speaking a command.
0120-747-222 24 hours a day/365 days a year
※When calling Toll-Free, please turn on the caller ID for your phone or please dial "186" before dialing the phone number.
Contact numbers when calling international or from a mobile phone. (toll)
Tokyo 03-5796-9345
※Circumstances such as telephone settings, surrounding noise, line conditions or system maintenance might effect communications and unable to use this service.
JAL Priority Guest Reservations
Information about services for disabled passengers
0120-747-707 9:00 a.m. - 5:00 p.m. daily
Contact numbers when calling international or from a mobile phone. (toll)
Tokyo 03-5460-3783
※The content of conversation with the customer may be recorded or monitored to ensure quality service.
Fax Information and Reservation Desk service for passengers with hearing/speech impairments.
0120-747-606 365 days a year
- ※Fax us your relevant information (no official application form required).
Our Fax Information and Reservation Desk staff will respond by fax the same day or the day after (9:00 a.m. - 8:00 p.m. ) your request is received.
Customers in Japan and Guam with hearing or speech disabilities are (exclusively) qualified to access the "
JAL Telephone Relay Service" through chat(function).
Please refer to this page for contents.
Smile Support Desk
Let us assist you to ensure worry-free travel for handicapped customers, children and seniors.
Please be informed that Smile Support Desk is available only for domestic flights.
0120-25-0001 7:00 a.m. - 8:00 p.m. daily
Contact numbers when calling international or from a mobile phone. (toll)
| Tokyo |  |
03-5445-2525 | |
Osaka | |
06-4799-2525 |
| Sapporo | |
011-242-2525 | |
Fukuoka | |
092-261-2525 |
※The content of conversation with the customer may be recorded or monitored to ensure quality service.
JAL Family Club
Support services for families relocating overseas.
0570-025-818 (toll) 9:30 a.m. - 12:00 p.m., 1:00 - 5:30 p.m. daily except for Sat., Sun., and holidays
Contact numbers when calling international or from PHS and IP-phone. (toll)
Tokyo 03-5460-3999
JAL CARD
JAL CARD-JAL's credit card
0120-747-907 9:00 a.m. - 6:00 p.m., excluding Sat., Sun., and holidays
Contact numbers when calling international, from a mobile phone or a car phone. (toll)
Tokyo 03-5460-5131
JAL Internet Support
Inquiries about JAL's Website
Contact us with questions on making reservations over the Internet and other inquiries regarding information on JAL's Website services.
Phone Inquiries
0570-064-770 (toll) 9:30 a.m. - 6:00 p.m. daily
- ※The content of conversation with the customer may be recorded or monitored to ensure quality service.
- ※Questions regarding the Internet or the usage of computer can not be answered.Please refer to your using interent service provider or support desk.
JAL Gift Card Center
Gift certificates valid throughout Japan may be purchased in bulk by mail order.
0120-52-1600 9:30 a.m. - 12:00 p.m., 1:00 - 5:00 p.m., excluding Sat., Sun., Holiday, Year End and New Year Holidays
Contact numbers when calling international or from a mobile phone. (toll)
Tokyo 03-5777-1622 9:30 a.m. - 12:00 p.m., 1:00 - 5:00 p.m., excluding Sat., Sun., Holiday, Year End and New Year Holidays
Your Comment to JAL
Compliments, suggestions, or comments related to JAPAN AIRLINES services.
Notice of Change in Business Hours
Thank you for using JAL.
The business hours will be changed as follows because of the legal inspection of power equipment Oct. 27th.
- 9:30 a.m. to 5:00 p.m.
Online
The reply from JAL is solely intended for the addressee only. You are kindly requested not to copy any part of our emails.
Phone
JAL Customer Support Desk (Give us opinions and suggestions for our Service)
0120-25-8600 9:00 a.m. - 5:00 p.m. daily
Dial number below when using a mobile phone (toll)
0570-025-519
Contact numbers when calling international. (toll)
Tokyo 03-5460-3715
To: JAPAN AIRLINES Customer Support
NRE Tennozu Building 2-4-11 Higashi shinagawa Shinagawa-ku, Tokyo 140-8637 Japan
JAL Mileage Bank 24-hours automated information service (Available in Japanese only)
Information how to request JAL COUPON Awards, to check JMB Mileage Balance and refer or modify your PIN
0120-747-039
※When calling Toll-Free, please turn on the caller ID for your phone or please dial "186" before dialing the phone number.
When you use a mobile phone, please call 0570-025-055 (toll).
When you use a PHS and IP-phone or an international call, please call 03-5460-1111 (toll).
JMB HAC Award Reservation Desk
Applications of Hokkaido Air System Award Tickets
For applications of JAL Group Airlines Award Tickets, please contact Information & Reservation .
0570-044-045 (toll) 9:30 a.m. - 6:00 p.m. daily
Contact numbers when calling international or from PHS and IP-phone. (toll)
011-330-9922
※The content of the conversation will be recorded or monitored to ensure the service quality.
