Contact us

On this page, you will find the most popular online functions and frequently asked questions.
Please contact us if you need any further assistance.

Useful online functions

Domestic flight

International flight

JAL Mileage Bank (JMB)

*1 To protect member's personal information, we will not disclose PIN or Web Password by e-mail.

FAQ (Frequently Asked Questions)

Contact JAL

  • JAL Reservation & Information (for English speakers)

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    Please check our Frequently Asked Questions to see if your question(s) can be answered.

    FAQ (Frequently Asked Questions)

    0570-025-121 (toll)

    From IP-phone or for international call:
    03-6733-3062 (toll)
    *The content of the conversation will be recorded or monitored to ensure the service quality.

    Please follow the voice guidance and select one of the following 3 options to connect to our phone agents.

    No Inquiries Business Hours
    1 International Reservation and Information
    (including award ticket, baggage, lost and found)
    8:00 AM - 7:00 PM, daily
    2

    Domestic Reservation and Information
    (including award ticket, baggage, lost and found)

    *Please select "1" (above) if your domestic flight
    sector is included in an international flight ticket.

    7:00 AM - 8:00 PM, daily
    3

    JAL Mileage Bank

    *You will be required to enter your JMB
    membership number and password.

    Monday - Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:30 PM
    (Closed on Sundays, public holidays, and New Year holidays)
  • Contact JAL outside Japan

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    JAL Group branches and sale agents outside Japan can be found at JAL Group offices information.

    JAL Group offices information

  • 24-hour flight information service (SKY NAVI)

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    You may check the information about seat availability, departure/arrival times for JAL domestic flights, and arrival/departure times for international flights through SKY NAVI.
    Simply follow the voice guidance to speak a command, the system will provide the information accordingly.

    0120-747-222 (toll free)

    From IP-phone or for international call:
    03-5796-9345 (toll)

    Service hours: 24 hours, daily

    • *When calling the toll-free number, please enable to show the caller ID for your phone or add "186" before the above phone number.
    • *This service may not be available in some circumstances such as telephone settings, surrounding noise, line conditions or system maintenance.

    Up-to-date flight news on Twitter

    Follow and keep updated with JAL's international and domestic flight information.

    JAL flight information on Twitter

  • JAL Priority Guest Reservation & Information

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    Inquiries about services for passengers with disabilities

    0120-747-707 (toll free)
    Business hours: 9:00 AM - 5:00 PM, daily

    From IP-phone or for international call:
    03-5460-3783 (toll)

    *The content of the conversation will be recorded or monitored to ensure the service quality.

    E-mail and Fax contacts for passengers with hearing or speech disabilities

    E-mail: jal_priority/at/jal.com (Please replace /at/ with @.)
    Fax:0120-747-606 (toll free)
    Business hours: 9:00 AM - 6:00 PM, daily

    *Please provide us your name and reservation details in the E-mail or Fax (no official application form is required). By submission, you signify your agreement to be bound by our "Privacy Policy".

    Customers in Japan and Guam with hearing or speech disabilities are (exclusively) qualified to access the "JAL Telephone Relay Service" through chat (function).

  • JAL Smile Support Desk

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    Let us assist you to ensure worry-free travel for handicapped customers, children and seniors.
    Smile Support Service is available for domestic flights only.

    0120-25-0001 (toll free)
    Business hours: 7:00 AM - 8:00 PM, daily

    From IP-phone or for international call (toll):
    Tokyo 03-4330-2525 Osaka 06-4799-2525
    Sapporo 011-242-2525 Fukuoka 092-261-2525

    *The content of the conversation will be recorded or monitored to ensure the service quality.

    JAL Smile Support Service

  • JAL Family Club

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    Support services to JMB members relocating from Japan to other countries with their families.

    0570-025-818 (toll)
    Business hours: 9:00 AM - 12:00 PM, 1:00 PM- 5:30 PM
    (Closed on Saturdays, Sundays and public holidays)

    From IP-phone or for international call:
    03-5460-3999 (toll)

    JAL Family Club

  • JALCARD

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    Inquiries about JALCARD, JAL's credit card issued in Japan based on settlement in Japanese yen.

    0120-747-907 (toll free)
    Business hours: Monday to Friday 9:00 AM - 5:30 PM, Saturday 9:00 AM - 5:00 PM
    (Closed on Sundays, public holidays and New Year holidays)

    From IP-phone or for international call:
    03-5460-5131 (toll)

  • JAL Gift Card Center

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    Inquiries about the JAL Gift Card on sale up to December 2008.

    0120-52-1600 (toll free)
    Business hours: 9:30 AM - 12:00 PM, 1:00 PM- 5:00 PM
    (Closed on Saturdays, Sundays, public holidays and New Year holidays)

    From IP-phone or for international call:
    03-5763-1900 (toll)

  • JMB Jetstar Japan (GK) Award Tickets Reservation Desk

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    To redeem Jetstar Japan (GK) Award Tickets with JMB miles, please contact JAL Reservation and Information.

  • Your comment to JAL

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    Compliments, suggestions or comments related to our services.

    By e-mail
    Our reply is solely intended for the addressee only. You are kindly requested not to copy any part of our e-mails.

    Submit online form

    By phone
    Japan Airlines Customer Support Office
    0120-25-8600 (toll free)
    Business hours: 9:00 AM - 5:00 PM, daily

    From IP-phone or for international call:
    03-5460-3715 (toll)
    From mobile phone or PHS:
    0570-025-519 (toll)

    By post
    Address: To Japan Airlines Customer Support Office
    NRE Tennozu Building, 2-4-11 Higashi shinagawa, Shinagawa-ku, Tokyo, 140-8637, Japan

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