JAL | JAPAN AIRLINES

Information & Reservation

For reservations, information and other inquiries. For a list of JAL Group branches and sale agents, JAL Group Offices Information .
*Please double-check the number before dialing.

Information & Reservation for English speakers

0570-025-121 (toll)

Contact numbers when calling international or from IP-phone.

Tokyo 03-6733-3062 (toll)

※The content of the conversation will be recorded or monitored to ensure the service quality.


Voice Guidance System (Please select one of the three options.)

Voice Guidance System 0570-025-121 03-6733-3062*

* Contact numbers when calling international or from IP-phone. (toll)

※The content of the conversation will be recorded or monitored to ensure the service quality.


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24 hour flight information service

The computer recognizes your voice for domestic and international flight information.
Please follow the voice prompts to obtain the desired information. Automated messages can be interrupted at any time by speaking a command.

Toll Free Dial0120-747-222 24 hours a day/365 days a year

※When calling Toll-Free, please turn on the caller ID for your phone or please dial "186" before dialing the phone number.

Contact numbers when calling international or from a mobile phone. (toll)

Tokyo 03-5796-9345

※Circumstances such as telephone settings, surrounding noise, line conditions or system maintenance might effect communications and unable to use this service.

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JAL Priority Guest Reservations

Information about services for disabled passengers

Toll Free Dial0120-747-707 9:00 a.m. - 5:00 p.m. daily

Contact numbers when calling international or from a mobile phone. (toll)
Tokyo 03-5460-3783

※The content of conversation with the customer may be recorded or monitored to ensure quality service.

Fax and E-mail Information and Reservation Desk service for passengers with hearing/speech impairments.

E-mail: jal_priority/at/jal.com. (Please replace /at/ with @.)
Fax: Toll Free Dial0120-747-606 365 days a year
operating hours 9:00 a.m. - 6:00 p.m. daily

※Fax us your relevant information (no official application form required).

Please read the "Privacy Policy" carefully before you send.
By sending, you signify your agreement to be bound by the "Privacy Policy".

Customers in Japan and Guam with hearing or speech disabilities are (exclusively) qualified to access the "JAL Telephone Relay Service" through chat(function).

Please refer to this page for contents.

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Smile Support Desk

Let us assist you to ensure worry-free travel for handicapped customers, children and seniors.
Please be informed that Smile Support Desk is available only for domestic flights.

Toll Free Dial0120-25-0001 7:00 a.m. - 8:00 p.m. daily

Contact numbers when calling international or from a mobile phone. (toll)

Tokyo 03-5445-2525 Osaka 06-4799-2525
Sapporo 011-242-2525 Fukuoka 092-261-2525

※The content of conversation with the customer may be recorded or monitored to ensure quality service.

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JAL Family Club

Support services for families relocating overseas.

0570-025-818 (toll) 9:30 a.m. - 12:00 p.m., 1:00 - 5:30 p.m. daily except for Sat., Sun., and holidays

Contact numbers when calling international or from IP-phone. (toll)
Tokyo 03-5460-3999

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JAL CARD

JAL CARD-JAL's credit card

Toll Free Dial0120-747-907 9:00 a.m. - 6:00 p.m., excluding Sat., Sun., and holidays

Contact numbers when calling international, from a mobile phone or a car phone. (toll)
Tokyo 03-5460-5131

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JAL Internet Support

Inquiries about JAL's Website
Contact us with questions on making reservations over the Internet and other inquiries regarding information on JAL's Website services.

Phone Inquiries
0570-064-770 (toll) 9:30 a.m. - 6:00 p.m. daily

  • ※The content of conversation with the customer may be recorded or monitored to ensure quality service.
  • ※Questions regarding the Internet or the usage of computer can not be answered.Please refer to your using interent service provider or support desk.

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JAL Gift Card Center

Gift certificates valid throughout Japan may be purchased in bulk by mail order.

Toll Free Dial0120-52-1600 9:30 a.m. - 12:00 p.m., 1:00 - 5:00 p.m., excluding Sat., Sun., Holiday, Year End and New Year Holidays

Contact numbers when calling international or from a mobile phone. (toll)
Tokyo 03-5777-1622 9:30 a.m. - 12:00 p.m., 1:00 - 5:00 p.m., excluding Sat., Sun., Holiday, Year End and New Year Holidays

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Your Comment to JAL

Compliments, suggestions, or comments related to JAPAN AIRLINES services.

Online

Click here

The reply from JAL is solely intended for the addressee only. You are kindly requested not to copy any part of our emails.

Phone

JAL Customer Support Desk (Give us opinions and suggestions for our Service)
Toll Free Dial0120-25-8600 9:00 a.m. - 5:00 p.m. daily

Dial number below when using a mobile phone or a PHS (toll)

0570-025-519

Contact numbers when calling international. (toll)

Tokyo 03-5460-3715

To: JAPAN AIRLINES Customer Support
NRE Tennozu Building 2-4-11 Higashi shinagawa Shinagawa-ku, Tokyo 140-8637 Japan

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JAL Mileage Bank 24-hours automated information service (Available in Japanese only)

Information how to request JAL COUPON Awards, to check JMB Mileage Balance and refer or modify your PIN

Toll Free Dial0120-747-039
※When calling Toll-Free, please turn on the caller ID for your phone or please dial "186" before dialing the phone number.

When you use a mobile phone or a PHS, please call 0570-025-055 (toll).
When you use an IP-phone or an international call, please call 03-5460-1111 (toll).

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JMB HAC Award Reservation Desk

Applications of Hokkaido Air System Award Tickets
For applications of JAL Group Airlines Award Tickets, please contact Information & Reservation .

0570-044-045 (toll) 9:30 a.m. - 6:00 p.m. daily

Contact numbers when calling international or from IP-phone. (toll)
011-330-9922

※The content of the conversation will be recorded or monitored to ensure the service quality.

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JMB Jetstar Japan(GK) Award Reservation Desk

Applications of Jetstar Japan(GK) Award Tickets, please contact Information & Reservation .

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