屢獲業界頂尖殊榮，服務品質備受肯定 APEX-WORLD CLASS, APEX Five Star Global Official Airline Rating™ - 5-Star, SKYTRAX Airline Rating Awards - 5-Star, SKYTRAX World Airline Awards - Worlds' Best Economy Class, Best Economy Airline Seat

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APEX - The Airline Passenger Experience Association

WORLD CLASS

JAL 連續五年榮獲 APEX「WORLD CLASS」航空公司最高評級

JAL 非常榮幸能再次名列全球僅十家獲此殊榮的航空公司之列。這項由 APEX 頒發的「WORLD CLASS」認證，是對我們在安全、身心健康、永續發展及整體服務體驗上的全方位肯定。

同時，我們更連續三年獲得「安全與身心健康類別最佳表現（Best-in-Class in Safety and Well-Being）」殊榮，這份榮譽亦是對我們在安全與身心健康方面為旅客提供最高水準服務的肯定。

請點擊此處查看新聞稿 在新視窗中開啟。

什麼是 APEX「WORLD CLASS」大獎？

APEX「WORLD CLASS」大獎旨在表彰於現今旅客重視的各層面中，展現出全球最佳表現的航空公司。

「WORLD CLASS」大獎著重於永續發展、維護旅客安全、品牌完整性、舒適度、互動、服務與餐飲等範疇的表現。

日本航空WORLD CLASS profile（英文） 在新視窗中開啟。

SKYTRAX - The International Air Transport Rating Organization

五星級航空

榮獲五星評級的世界級航空服務

SKYTRAX 將 JAL 評選為五星級航空公司，表彰 JAL 長期以來提供的優異產品與服務。這項嚴格的評估考核了地勤人員、座椅品質和機上餐飲等多個類別，這項殊榮有助於乘客識別全球頂尖航空公司。

請點擊此處查看新聞稿 在新視窗中開啟。

「SKYTRAX World Airline Awards​（SKYTRAX 全球航空公司大獎）」

「SKYTRAX World Airline Awards​（SKYTRAX 全球航空公司大獎）」，作為全球航空界最受推崇的獎項，是由全球超過 2,000 萬名旅客票選出的指標性榮譽，旨在表揚於各項服務領域中表現最傑出的航空公司。

JAL以優異的旅客服務體驗，在「SKYTRAX 2025 World Airline Awards​（SKYTRAX 2025 全球航空公司大獎）」中脫穎而出，獲選為「Best Premium Economy Class in Asia（亞洲最佳豪華經濟艙）」；此外，憑藉著卓越的客艙舒適度，我們更第九度摘下「Best Economy Class Airline Seat（最佳經濟艙座位）」大獎。

主要獲獎獎項

2026

  • SKYTRAX Airline Rating Awards - 5-Star

2025

  • APEX-WORLD CLASS
  • APEX Best-in-Class in Safety and Well-Being
  • APEX 2025 Passenger Choice Award® - Best Wi-Fi in Eastern Asia
  • SKYTRAX Airline Rating Awards - 5-Star
  • SKYTRAX World Airline Awards - Best Premium Economy Class in Asia, Best Economy Class Airline Seat

2024

  • APEX-WORLD CLASS
  • APEX Best-in-Class in Safety and Well-Being
  • APEX-WORLD CLASS LOUNGE
  • APEX 2024 Passenger Choice Award® - Best Wi-Fi in Eastern Asia
  • SKYTRAX Airline Rating Awards - 5-Star
  • SKYTRAX World Airline Awards - World's Best Premium Economy Class, Best Premium Economy Class Airline Seat, Best Premium Economy Class in Asia, Best Economy Class Airline Seat

2023

  • APEX - Best Wi-Fi in Eastern Asia
  • FTE - APAC Pioneer Awards 2023 Highly Commended
  • APEX WORLD CLASS 2024
  • Best-in-Class in Safety and Well-being
  • SKYTRAX Airline Rating Awards - 5-Star
  • SKYTRAX World Airline Awards - World's Best Economy Class, Best Economy Class Airline Seat

2022

  • SKYTRAX Airline Rating Awards - 5-Star
  • APEX WORLD CLASS 2023
  • APEX Official Airline Rating™ - Five Star Global Airline
  • APEX 2023 Passenger Choice Award® - Best Wi-Fi in Eastern Asia
  • SKYTRAX World Airline Awards - Best Economy Airline Seat

2021

  • APEX WORLD CLASS 2022
  • APEX Official Airline Rating™ - Five Star Global Airline
  • APEX 2022 Passenger Choice Award® - Best Wi-Fi in Eastern Asia
  • SKYTRAX Airline Rating Awards - 5-Star
  • SKYTRAX World Airline Awards - Worlds' Best Economy Class, Best Economy Airline Seat, COVID-19 Airline Excellence Award

2020

  • SKYTRAX Airline Rating Awards - 5-Star
  • APEX Official Airline Rating™ - Five Star Global Airline
  • APEX Health Safety Powered by SimpliFlying Audit - Diamond
  • APEX 2020 Passenger Choice Award - Best Wi-Fi in Eastern Asia
  • World Branding Awards - National Awards-Airline
  • AB-Road - Top airline overall, Top airline in Service by Cabin Crew and Top airline in Service by Ground Crew

2019

  • SKYTRAX Airline Rating Awards - 5-Star
  • SKYTRAX World Airline Awards - Worlds' Best Economy Class, Best Economy Airline Seat
  • APEX Official Airline Rating™ - Five Star Global Airline
  • APEX 2019 Passenger Choice® Award - Best WiFi in Asia & South Pacific
  • Tripadvisor Travelers' Choice Awards - Best Airline in Japan
  • Global Traveler - Best Trans-Pacific Airline
  • World Branding Awards - National Awards-Airline
  • Fodor's Travel - The Best Airline for Foodie, The Best Airline for Wine & Cocktail Connoisseurs
  • Global awards「FTE Accessibility Leadership Award」

2018

  • SKYTRAX Airline Rating Awards - 5-Star
  • SKYTRAX World Airline Awards - Best Economy Airline Seat
  • APEX Official Airline Rating™ - Five Star Global Airline
  • APEX 2018 Passenger Choice Award® - Best Cabin Service and Best WiFi in Asia and Australasia
  • Tripadvisor Travelers' Choice Awards - Best Airline in Japan
  • CAPSE China Travel Awards - Best In-Flight Entertainment
  • CAPA Aviation Award for Excellence - Capa Asia Pacific Airline of the Year 2018
  • Global Traveler - Best Trans-Pacific Airline, Best Airline to Japan
  • Flight Global - Most Consistent Winner

2017

  • SKYTRAX World Airline Awards - Best Economy Airline Seat
  • Tripadvisor Travelers' Choice Awards - Best Airline in Japan
  • AB-Road - Top airline overall, Top airline in Service by Cabin Crew and Top airline in Service by Ground Crew
  • JCSI (Japanese Customer Satisfaction Index) - Customers Customer satisfaction No.1
  • Global Traveler - Best Trans-Pacific Airline, Best Airline to Japan

感謝您長期以來對日本航空的愛護與支持，
我們今後將繼續以「成為全球旅客首選的航空公司」為目標努力不懈，
持續開發各項貼心優質的商品與服務。