Previous system maintenance

System maintenance

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Service suspension period Services to be suspended
July 10, 2025 (Thu) 2:00 a.m. - 3:00 a.m. (JST)

JAL Website, JAL App

  • JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
  • Processing of new JAL Mileage Bank members' admission
June 24, 2025 (Tue) 21:30 p.m. - 21:40 p.m. (JST)

Notification for "JAL Information" LINE account

  • Delay in LINE notification regarding "JAL international flight status information" and "boarding procedures"
  • Chatbot function limitations ("Information for reserved flight / boarding method", "airport information")
June 22, 2025 (Sun) 8:00 a.m. - 8:15 a.m. (JST)

JAL Website, JAL App

  • Services for International Flight - purchase, changes, cancellations
  • Services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - mileage deduction, changes, cancellations.

All customer services at the JAL Contact Center or travel agents

  • Services for ticketing, changes and cancellations.