System Maintenance

Thank you for using JAL Website.
Due to system maintenance, the following services will be temporarily suspended.
Please accept our apologies for any inconvenience.

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Service suspension period Services to be suspended
February 9, 2025 (Sun) 2:00 a.m. - 2:15 a.m. (JST)

JAL Website (PC), (Mobile), JAL App

  • JAL Mileage Bank Member login, post-login services (award ticket reservations, other benefit exchanges, personal information reference/update, etc.)
  • Domestic and International Flights Post-login services (reservation, purchase, reservation confirmation, reservation changes, reservation cancellation, etc.)
February 10, 2025 (Mon) 2:00 a.m. - 2:15 a.m. (JST)
February 15, 2025 (Sat) 16:00 p.m. - 16:15 p.m. (JST)

JAL Website (PC), (Mobile), JAL App

  • All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations,Online Check-in service
  • All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - booking, manage booking/view my reservation, changes, cancellations.

All customer services at the Customer Contact Center or travel agents

  • Flight booking, ticketing, changes and cancellations.
February 17, 2025 (Mon) 0:10 a.m. - 0:30 a.m. (JST) JAL Website (PC), (Mobile), JAL App
  • JAL Mileage Bank
    Services for Domestic Award Tickets, International Award Tickets and Upgrade Awards:
    Booking and ticketing, changes, cancellations and refunds.

*System maintenance schedule is subject to change.