Unlimited Free Rebooking

To assist our customers and to provide greater peace of mind, JAL is waiving the rebooking fee on international fares, irrespective of the reservation’s original fare rules.
Customers can book travel up to 360 days ahead and enjoy unlimited date changes free of charge within the specified period.

  • If your travel is disrupted due to a JAL flight cancellation, schedule change, or entry restrictions, you may also rebook or refund your ticket free of charge. Please refer to the details below.
  • If you purchased your ticket through a travel agency or other non-JAL source, please contact the place where you purchased your ticket.

Eligible tickets for free rebooking

Ticket Issuance Dates

All international tickets issued between June 11, 2020, and January 31, 2022

Eligible Fares

  • Fares originating from Hong Kong
  • Standard, Saver, Special, Special Saver fare types
  • Not applicable for award tickets and JAL Mileage Bank (JMB) one-way fares.
  • Not applicable for the tickets of JAL Dynamic Package/JAL Vacations package.
  • Fare differences may apply if the booking change requires any fare adjustments.
  • This special free rebooking policy is not reflected in the fare rules displayed on the "Booking Details" screen at the time of initial reservation or after completion of the reservation. If the above conditions are met, the free change rule shall apply.

How many times can I rebook for free?

Eligible tickets are entitled to unlimited changes free of charge during the above period (*1). Reservations can be made up to 360 days ahead.

Date of Rebooking Request Flight Changes
1st Sector 2nd and Subsequent Sectors
Within the specified period (*1) Free of charge (no restriction on number of changes) Free of charge (no restriction on number of changes)

Changes made outside of the applicable period (*1) are eligible for one free change on the first flight sector and unlimited free changes for the subsequent flight sectors.

Date of Rebooking Request Flight Changes
1st Sector 2nd and Subsequent Sectors
Outside of the applicable period (*1) 1st change:
free of charge
Free of charge (no restriction on number of changes) (*3)
2nd and subsequent changes:
As per the rules (*2) of the fare that apply after the 1st change.
  1. Please see the "Ticket Issuance Dates" column above.
  2. After making a change, the new fare rule may not allow further changes or may require a change fee. Please review the complete fare rules when making a change.
  3. The new/revised fare rules (as a result of a change to the first sector) may only permit future changes with a fee or may not allow further changes. Please review the complete fare rules when making a change.

How to rebook for free online

You may change your booking free of charge on the JAL website through “Manage Booking” prior to the original flight departure date.
This special free rebooking policy is not reflected in the fare rules displayed on the "Booking Details" screen.
Before the commencement of your travel, you can change your booking on JAL website no later than 72 hours before your 1st flight.

Notes

  • If changes or cancellations are not made prior to the original flight departure, the free change rule shall not apply.
  • For fares with a restricted departure period, if a rebooking is made outside the permitted departure period, fare differences and a change of fare rules may apply.
  • Refunds are subject to a cancellation fee in accordance with the fare rules of the ticket purchased.
    The free rebooking policy is subject to government approval. Please be reminded that it may not be applicable due to the approval of each country.

November 30, 2021
Japan Airlines