Before making a purchase

Important Notice

-Package Tour-

Japan Airlines Vacations provides Package Tours, a combination of a flight, hotel and other options such as activities etc.

You can purchase a single travel service (for example, a hotel only or an activity only etc.) for which you will receive an individual price. Single travel services are subject to separate terms and conditions.

The availability of flights and hotels are reflected in real time and a combined sale price will be displayed each time.

The travel price may vary over time, even though the flights and hotels are the same.

-Cancel Your Holiday-

If you wish to cancel your booking, the cancellation terms shall be as set out below.

The following fees will apply effective from the date we receive your notification of cancellation:

Number of days (before departure) & Charge

• 15 days or more:
• Economy/Premium Economy: 250 EUR per person (25 EUR for infants without occupying seats)
• Mix of Economy/Premium Economy and Business: 275 EUR per person (28 EUR for infants without occupying seats)
• Business: 300 EUR per person (30 EUR for infants without occupying seats)
  14 days to 8 days: 50% of package price
  7 days or less : 100% of package price
  ** Basically, to cancel a trip for some of the participants is not acceptable. However, for traveler's convenience, we would accept change or modify the original booking if it is available (not guaranteed). In this case, we would calculate the balance of the new booking and the original booking upon your request. (Cancellation charge for cancel traveler is mandatory as above)

The customer has the right to cancel the Package Tour contract before the start of the trip or stay without paying cancellation fees if exceptional and unavoidable circumstances occur at the destination or in the immediate vicinity of the destination which have a significant impact on the execution of the contract or on the transportation of passengers to the destination. In this case, the customer is entitled to a full refund of payments made. The assessment of the occurrence of the above-mentioned circumstances shall be based on objective evidence.

Japan Airlines Vacations will refund all payments made by or on behalf of the customer minus the cost of resolution. Such refunds to the customer shall be made as soon as possible and, in any event, no later than fourteen days after the termination of the contract.

Insurance

Insurance (cancellation, assistance, repatriation, luggage) is offered as an option. In addition to the risks of unforeseen events that may occur before departure, this insurance also covers the main risks that may occur during a trip or stay or during the activities proposed in the package.

For inquiries , please contact our customer service department as follows:

Japan Airlines Vacations

Operated by JALPAK International (France) S.A.S

(+33) (0) 1 44 55 15 30

Hours of Operations - Weekday 09:00 - 17:00

Closed – Saturday, Sunday and Public Holidays

Email: jalvacations@jalpak.fr

For your information

-General-

• 1.1) If changes or modifications are made to a flight booking, a set fee of EUR 45 will apply, plus any supplier fees may apply.
  *The fee for a flight change or modification is per person (per ticket)
  **Please note that changes or modifications of flight bookings are NOT guaranteed. Subject to the availability and policies of the airline.
  2) If changes or modifications are made to a hotel booking, a set fee of EUR 45 will apply, plus any supplier fees may apply.
  *The fee for a hotel change or modification is per service (each time upon your requests).
  **Please note that changes or modifications of hotel bookings are NOT guaranteed. Subject to the availability and policies of the hotel.
  3) No handling fee will be applied when you ask for additional bookings of hotels or activities for your original booking.
• 2.No shows are non-refundable and will result in a total forfeit of any payments made by you in connection with the reservation. However, taxes and fees which are due when the passenger actually boards the aircraft, will be refunded upon the passenger's request.
• 3.Unless otherwise specified, prices already reflect Third Party Supplier discounts. All offers are limited to availability by the Third-Party Supplier.
• 4.The Third-Party Supplier has the right to end or modify any promotion at any time. Other restrictions may apply.
• 5.Offers may not be combined with any other sale and/or promotion.
• 6.Charges for Payment transactions will show on your statement as coming from "Japan Airlines Vacations". All processing of credit/debit card transactions in connection with Payment transactions should be directed to Japan Airlines Vacations.

- Flights -

• 1.Flight schedule, aircraft types and boarding classes are subject to change without notice. However, in accordance with Article L. 1114-7 of the Transport Code, in the event of air traffic disruption due to a strike, the air carrier is required to inform passengers free of charge, accurately and reliably about the activity provided no later than twenty-four hours before the start of the disruption.
• 2.You may select your seat on the seat map for JAL-operated flights. Please note the number of seats for pre-assigned seating is limited. (If you choose booking class O, advanced seat assignment service is not available. Please select your seat when you check in.) Web check-in will be available 24 hours before departure.
• 3.Government-imposed taxes and fees may increase after purchase as mandated by the relevant governments.
• 4.For information on baggage, please visit the following pages.
  Checked baggage:
  https://www.jal.co.jp/en/inter/baggage/checked/
  Carry-on baggage:
  https://www.jal.co.jp/en/inter/baggage/inflight/
• 5.Additional charges will apply if you change your flights.
• 6.Standard Japan Airlines conditions of carriage apply for your flights.

- Accommodation / Hotel -

• 1.Some hotels may have a Resort Fee or Hot Spring Tax (Japanese local tax) that is not included in their price. These additional fees will be payable directly to the Hotel.
• 2.Package Tour bookings do not qualify to earn hotel program loyalty points.
• 3.Special requests made to the hotel are on request only and are not guaranteed.
• 4.Your preferred bed size is based on availability and is not guaranteed.
• 5.There is no refund if you check out of a hotel early.
• 6.Cancellation fees, terms, and any additional taxes, fees and surcharges are subject to change without notice, may vary by location, and may be charged to the customer at check-in.
• 7.Additional fees for early check-in or late check-out of your room may be billed directly to you by the hotel.
• 8.Charges for optional services such as, but not limited to, mini bar, room service, spa treatments, gift shop purchases, restaurant and/or bar charges to your room are not included in your reservation made on this Site and must be paid directly to the hotel.
• 9.Occupants must meet the minimum age requirement of the hotel room being booked.

For inquiries , please contact our customer service department as follows:

Japan Airlines Vacations

Operated by JALPAK International (France) S.A.S

(+33) (0) 1 44 55 15 30

Hours of Operations - Weekday 09:00 - 17:00

Closed – Saturday, Sunday and Public Holidays

Email: jalvacations@jalpak.fr

Terms and Conditions

• 1.These Terms and Conditions govern the relationship between you and Japan Airlines Vacations (referred to in this document as "we", "us" and "our") in respect of the Package Tours that we provide to you.
  Japan Airlines Vacations is operated by JALPAK International (France) S.A.S.
  JALPAK International (France) S.A.S is a subsidiary of JALPAK Co., Ltd.
  JALPAK Co., Ltd. is a travel company in Japan, and is a subsidiary of Japan Airlines Co., Ltd.
• 2.Our Package Tours are offered to you on the condition that you read and accept these Terms and Conditions and agree to be bound by these Terms and Conditions. By making a booking with us, you agree that you have read, understood, and accepted these Terms and Conditions.
• 3.You act on behalf of all persons named in the booking (including those added at a later date). You represent and warrant that you are authorized to accept these Terms and Conditions for and on behalf of every person named in the booking (including those added at a later date). Parents/legal guardians accept these Terms and Conditions on behalf of their minor children.

Our Services

• 4.We provide Package Tours as a single, indivisible product. When implementing a Package Tour agreement, we may use the services of another travel agency that provides travel arrangements or another service provider inside or outside of Japan for all or part of the preparations.
• 5.Prior to the signing of a Package Tour agreement, Japan Airlines Vacations agrees to communicate:
  
  • 1.All the main characteristics of the travel services: destination, itinerary, dates, number of nights, transportation, accommodation, meals, tours and excursions, group size, language used, accessibility for people with reduced mobility, etc.;
  • 2.Company name and address of the organizer and retailer and contact information;
  • 3.Total price including taxes and all additional fees, charges and other costs;
  • 4.Terms of payment;
  • 5.Minimum number of people required for the trip;
  • 6.Applicable passport and visa requirements;
  • 7.Contract resolution;
  • 8.Mandatory or optional insurance.

Booking

• 6.To make a booking with us, you must follow the instructions on our website JAL Vacations Website, including filling in the required fields, and entering your credit card details.

Notes on the Booking Procedure

• 7.On the application screen, please be sure to enter your name exactly as it appears in the passport that you will use for the trip. An incorrect name on the booking may result in an inability to use that booking and the booking being cancelled. Some Third-Party Suppliers will deny carriage if the traveler's name varies from the booking. Some Third-Party Suppliers will automatically cancel a booking if a traveler's name is amended. If you enter your name incorrectly, you will need to cancel your application and start again. A cancellation fee may apply. If you make a new booking, you may not be able to book the same Travel Services (including the same flight or accommodation) as held the cancelled booking.
• 8.Bookings for persons under the age of 18 must be completed by their parent/guardian. Sole bookings from persons under the age of 18 are not accepted.
• 9.The Travel Services are subject to availability and can be withdrawn without notice by Third-Party Suppliers.

Booking Confirmation

• 10.Your booking will be accepted when the screen indicating that we have accepted your booking ("Booking Confirmation Screen") is displayed on the website. Note that a booking shall be considered accepted even if the Booking Confirmation Screen is not displayed on your communication device for reasons not attributable to us, such as a problem with your communication environment.

Payment

• 11.You shall make payment for the full amount of the booking as displayed on the Booking Confirmation Screen by the credit card designated by you and you will not be issued with or sign a credit card receipt.
• 12.The payment we receive from you will be treated as a partial payment of any applicable cancellation fee.
• 13.If payment is not received by us on booking, or is received but subsequently reversed, we may cancel your booking and apply any cancellation fees that are applicable under these Terms and Conditions.
• 14.Prices for Travel Products are not guaranteed until payment has been made in full.

Agreement details

• 15.The travel bookings that we are obliged to make on your behalf are those specified on the Booking Confirmation Screen.

Items included in the booking

• 16.Once we have made the travel booking you have requested, the Third-Party Supplier(s) will provide you with the Travel Services according to their terms and conditions. The Travel Services will include the items specified on the Booking Confirmation Screen, subject to the detailed terms and conditions of the Third-Party Supplier(s).

Items not included in the booking

• 17.Unless otherwise specified by the Third-Party Supplier in writing, the items stated below shall not be included in the price:
  
  • 1.excess baggage fees (for the proportion of baggage exceeding the designated weight, volume or number of items);
  • 2.items of a personal nature such as drinks, cleaning, room service, laundry, own meals (unless specified), postage, telegrams, internet and telephone charges, tips for hotel porters and cleaning staff, and additional food costs, as well as any associated taxes and service charges;
  • 3.the cost of treatment of injuries and disease;
  • 4.costs for various trip-related procedures (passport stamp fees, stamp fees, visa fees, vaccination fees and travel procedure handling fees);
  • 5.hot spring tax (Japanese local tax when applicable);
  • 6.the cost of anything else not expressly identified as being included in the Travel Services.

Booking amendments

• 18According to article L 211-11 of the Code of Tourism, the customer can transfer his contract (except insurance contract) to a third party, provided that he informs Japan Airlines Vacations on a durable medium (by mail or e-mail with acknowledgement of receipt) at the latest seven days before the beginning of the trip, indicating precisely the name(s) and address(es) of the transferee(s) and of the participant(s) to the trip and proving that they meet the same conditions to take the trip (in particular for children who must be in the same age groups).
• 19.The transferor and the transferee are obliged to pay the balance of the price and the appropriate fees, which will be indicated upon receipt of the transfer request.
• 20.Supplemental insurance is not refundable or transferable under any circumstances.
• 21.In the event of an assignment, the assignor assumes the obligation to inform the assignee of all documents necessary to reach the destination, so that the assignee cannot cancel on the grounds that he/she was not informed or could not leave.
• 22.It is your responsibility to ensure that all the details on your travel documents are correct and to immediately bring to our attention any errors or discrepancies, to allow us sufficient opportunity to correct the arrangements.
• 23.If a reservation is changed, please see the detail from General 1.1) ~ 1.3)
• 24.We will not charge you a cancellation fee if: you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.

Booking cancellations

• 25.You can cancel the contract with us at any time before the start of the trip or stay. The amount of the cancellation fee specified in section (-Cancel Your Holiday-) and indicated on the Booking Confirmation Screen shall apply.
• 26.We will not charge you a cancellation fee if: you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.

How to cancel or amend a booking

Please contact our customer service department:

Japan Airlines Vacations

Operated by JALPAK International (France) S.A.S

(+33) (0) 1 44 55 15 30

Hours of Operations - Weekday 09:00 - 17:00

Closed – Saturday, Sunday and Public Holidays

Email: jalvacations@jalpak.fr

Our Liability

• 27.Japan Airlines Vacations is the sole contact for the customer. Japan Airlines Vacations shall be fully responsible for the proper execution of the whole Package Tour contract.
• 28.However, under no circumstances shall Japan Airlines Vacations be liable for any circumstances of force majeure, third parties not involved in the provision of the services provided for in the contract or for the poor performance of the contract attributable to the buyer.
• 29.It is expressly agreed that the damages that may be requested by the customer in compensation for his loss, whatever the cause, cannot exceed, in application of article L 211-17 of the Tourism Code, the limit of compensation provided by international conventions.
• 30.Japan Airlines Vacations, directly or through tour guides, reserves the right to exclude from its groups any traveler that impairs the peace and safety of the group. Japan Airlines Vacations, directly or through the tour guides, can exclude a member of the group who harms the reputation of Japan Airlines Vacations, offends, by his words or attitudes, the population of the visited country or the other participants, does not respect the legislation as well as the habits and customs of the visited country, disrupts the tranquility of the trip in any way and/or threatens his own safety or the one of the group, and this, at any time, either before the departure or during the journey. In particular, any incivility, any discriminatory behavior and remarks (based in particular on health status, gender, age, sexual orientation, physical appearance, political or religious beliefs), insults, racism are prohibited. Any proselytizing, especially religious or political, is strictly forbidden during the entire stay.

Passports, visas, and health

• 31.You are solely responsible for the following:
  
  • 1.ensuring you meet all passport, visa (including any and all transit visas) and health (including vaccination) requirements which are relevant to your Travel Services;
  • 2.ensuring you meet all other requirements of immigration and other domestic and overseas government authorities; and
  • 3.ensuring your travel documentation is correct.
• 32.Many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport.
• 33.Please make sure to obtain passports and visas for the countries being visited, including any connecting countries under your own responsibility, where required. Requirements vary by country and citizenship.
• 34.We recommend that you consult with your local doctor, travel medicine service or specialist vaccination clinic in relation to your medical needs.
• 35.This information as well as any other related information we supply when you book your Travel Services and any links on our website are supplied in good faith and should be treated as guidelines only.

Other

• 36.The General Data Protection Regulation (GDPR), which has been in force since May 25, 2018, aims to enable individuals to control the use of their personal data. We do not transmit personal data and do not distribute lists of names on the Internet or any other global transmission medium (social networks in particular). However, the execution of the travel services subscribed by the customer requires the collection by Japan Airlines Vacations of certain personal data of the customer transmitted by the agency, in particular those relating to the identity and the passport number of each traveler and the transfer of these data outside the European Union to the service providers and/or the authorities located in the countries of destination of the customer. The collection and transfer of this information is necessary for the execution of the services. In accordance with the French Data Protection Act of January 6, 1978, the customer has the right to access, rectify and delete personal data concerning him or her upon written request.

Jurisdiction

• 37.The Paris court shall be the agreed court of exclusive jurisdiction in the first instance for any legal disputes that arise in relation to these Terms and Conditions.

Governing law

• 38.These Terms and Conditions shall be governed by the laws of France and construed in accordance therewith.

Copyright of our website

• 39.We hold the copyright and other intellectual property rights to the content of this website. The unauthorized reproduction of our website is strictly prohibited.

Discontinuation of the website, etc.

• 40.The website can be accessed directly at the following URL: https://fr.jalvacations.jal.co.jp/ .
• 41.The website is accessible 24 hours a day, 7 days a week.
• 42.We may add, change or remove all or part of the content and specifications of our website.
• 43.We may suspend or discontinue the operation of our website in the following cases:
  
  • 1.If routine or emergency maintenance is performed on the website's systems.
  • 2.If the website can no longer be provided as normal due to a natural disaster, power outage, suspension of services by the communication service provider, communication line failure, unauthorized access by a third party or for other reasons not attributable to us.
  • 3.In other cases where, for reasons relating to the operation of our website, we deem the suspension or discontinuation of provision to be necessary.
• 44.We shall give users advance notice in the event of suspending or discontinuing the operation of this website pursuant to the provisions of the preceding paragraph. However, this shall not apply in emergencies or unavoidable circumstances.
• 45.We shall not bear any liability, regardless of the reason, for damages incurred by a user or a third party as a result of the addition, change or removal of all or a part of the content of our website as defined in (40) or for the suspension or discontinuation of the operation of this website as defined in (43).

No right of withdrawal

• 46.In accordance with the provisions of Article L. 221-28-12° of the Consumer Code, the purchaser does not benefit from the withdrawal period to which he is entitled when he / she is distance purchasing other products or services.

Definitions

• 47."Package Tour" means all the services we provide to you pursuant to these Terms and Conditions, including the assistance we provide to you to book Travel Services with Third Party Suppliers, and the access we provide to our website.
• 48."Travel Services" means all the services or products provided by a Third-Party Supplier, including but not limited to transportation (including flights), accommodation, insurance, car hire, tours, sightseeing, transfers, activities, events or any other products or services included in your booking.
• 49."Third-Party Supplier" means the person or entity which provides you with the Travel Services.

Amendment to these Terms and Conditions

• 50.We may at any time amend these Terms and Conditions and the changes will come into effect once they are uploaded onto our website. The Terms and Conditions in effect at the time you make a booking will apply.
• 51.If any clause of these Terms and Conditions is held invalid, it shall not affect the validity and enforceability of any remaining provisions.

GENERAL TERMS AND CONDITIONS OF SALE

JALTOUR - JALPAK benefits from an insurance contract n°86.014.760 with ALLIANZ OPERATIONS ENTREPRISES, 7 place du Dôme - TSA 21017 - 92099 LA DEFENSE Cedex, guaranteeing its professional civil liability up to €1.500.000.

Extract from the Code of Tourism

Article R211-3 :

Subject to the exclusions provided for in the third and fourth paragraphs of Article L.211-7, any offer and sale of travel services or holidays shall give rise to the provision of appropriate documents which comply with the rules defined by this section.

In the case of the sale of tickets for air transport or for transport on a regular line not accompanied by services related to such transport, the seller shall issue the purchaser with one or more tickets for the entire journey, issued by the carrier or under its responsibility. In the case of transport on demand, the name and address of the carrier on whose behalf the tickets are issued must be given.

Separate invoicing of the various elements of the same Package Tour does not exempt the vendor from the obligations imposed on him by the regulatory provisions of this section.

Article R211-3-1 :

The exchange of pre-contractual information or the provision of contractual terms and conditions shall be made in writing. They may be made by electronic means under the conditions of validity and exercise set out in articles 1125 to 1127-6, 1176 and 1177 of the Civil Code. The name or company name and address of the seller as well as the indication of its registration in the register provided for in Article L.141-3 or, where applicable, the name, address and indication of the registration of the federation or union mentioned in the second paragraph of Article R.211-2 are mentioned. Click here

Article R211-4 :

Prior to the conclusion of the contract, the seller must provide the consumer with information on the prices, dates and other elements of the services provided in connection with the journey or stay, such as

1° The destination, means, characteristics and categories of transport used;

2° The type of accommodation, its location, its level of comfort and its main characteristics, its certification and its tourist classification in accordance with the regulations or customs of the host country;

3° The catering services offered;

4° The description of the itinerary when it is a tour;

5° The administrative and health formalities to be completed by nationals or by citizens of another Member State of the European Union or of a State party to the Agreement on the European Economic Area in the event, in particular, of border crossings, as well as the time limits for completion

6° The visits, excursions and other services included in the Package Tour or possibly available at an additional cost;

7° The minimum or maximum size of the group enabling the journey or stay to be undertaken and, if the journey or stay is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the journey or stay; this date may not be less than twenty-one days before departure;

8° The amount or percentage of the price to be paid as a deposit on conclusion of the contract and the schedule for payment of the balance;

9° The terms and conditions for revising prices as provided for by the contract in application of Article R211-8;

10° The contractual cancellation conditions;

11° the cancellation conditions defined in Articles R.211-9, R211-10 and R211-11;

12° Information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or an assistance contract covering certain specific risks, in particular the cost of repatriation in the event of accident or illness;

13° When the contract includes air transport services, the information, for each leg of the flight, provided for in Articles R.211-15 to R.211-18.

 

Article R211-5:

The prior information given to the consumer shall be binding on the seller, unless the seller has expressly reserved the right to modify certain elements of the information. In this case, the seller must clearly indicate the extent to which this modification may be made and on which elements. In any event, changes to the prior information must be communicated to the consumer before the contract is concluded.

Article R211-6:

The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which is given to the buyer, and signed by both parties. When the contract is concluded by electronic means, articles 1125 to 1127-6, 1176 and 1177 of the civil code are applied. The contract must include the following clauses:

1° The name and address of the seller, his guarantor and his insurer as well as the name and address of the organiser

2° The destination or destinations of the journey and, in the case of a split holiday, the different periods and their dates;

3° The means, characteristics and categories of transport used, the dates and places of departure and return;

4° The type of accommodation, its location, its level of comfort and its main characteristics and its tourist classification according to the regulations or customs of the host country;

5° The catering services offered;

6° The itinerary when it is a tour;

7° The visits, excursions or other services included in the total price of the journey or stay;

8° The total price of the services invoiced as well as an indication of any possible revision of this invoicing by virtue of the provisions of article R.211-8;

9° The indication, where applicable, of fees or taxes relating to certain services such as landing, disembarkation or embarkation taxes in ports and airports, and tourist taxes when they are not included in the price of the service or services provided

10° The timetable and terms of payment of the price; the last payment made by the purchaser may not be less than 30% of the price of the journey or stay and must be made when the documents enabling the journey or stay to be made are handed over;

11° The special conditions requested by the purchaser and accepted by the vendor;

12° The terms and conditions under which the purchaser may submit a complaint to the vendor for non-performance or poor performance of the contract, a complaint which must be sent as soon as possible, by any means that allows an acknowledgement of receipt to be obtained by the vendor, and, where appropriate, notified in writing to the travel organiser and the service provider concerned;

13° The deadline for informing the purchaser in the event of cancellation of the trip or holiday by the vendor in the event that the trip or holiday is linked to a minimum number of participants, in accordance with the provisions of 7° of article R.211-4;

14° The contractual cancellation conditions;

15° The cancellation conditions provided for in Articles R.211-9, R.211-10 and R.211-11;

16° Details of the risks covered and the amount of guarantees under the insurance contract covering the consequences of the seller's professional civil liability;

17° Information concerning the insurance contract covering the consequences of certain cases of cancellation taken out by the buyer (policy number and name of the insurer) as well as those concerning the assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness; in this case, the seller must provide the buyer with a document specifying at least the risks covered and the risks excluded;

18° The deadline for informing the seller in the event of transfer of the contract by the buyer;

19° An undertaking to provide the buyer, at least ten days before the planned date of departure, with the following information

a) The name, address and telephone number of the seller's local representative or, failing that, the names, addresses and telephone numbers of local organisations likely to help the consumer in the event of difficulty or, failing that, the telephone number for urgent contact with the seller;
b) For trips and holidays for minors abroad, a telephone number and an address enabling direct contact to be made with the child or the person responsible for the holiday on the spot;
20° The cancellation and reimbursement clause, without penalties, of sums paid by the purchaser in the event of non-compliance with the obligation to provide information as set out in 13° of Article R.211-4;

21° The commitment to provide the buyer, in good time before the start of the journey or stay, with the departure and arrival times.

Article R211-7 :

The purchaser may assign his contract to a transferee who meets the same conditions as him for the journey or stay, as long as this contract has not produced any effect.

Unless otherwise stipulated, the assignor must inform the seller of his decision by any means that allows for an acknowledgement of receipt no later than seven days before the start of the trip. In the case of a cruise, this period is extended to fifteen days. This transfer is not subject, under any circumstances, to prior authorisation by the seller.

Article R211-8 :

When the contract includes an express possibility of price revision, within the limits provided for in article L.211-12, it must mention the precise methods of calculation, both upwards and downwards, of price variations, and in particular the amount of transport costs and related taxes, the currency or currencies that may have an impact on the price of the journey or stay, the part of the price to which the variation applies, the rate of the currency or currencies used as a reference when establishing the price shown in the contract.

Article R211-9 :

When, before the buyer's departure, the seller is forced to make a change to one of the essential elements of the contract, such as a significant increase in the price, and when the seller fails to comply with the obligation to provide the information mentioned in 13° of article R.211-4, the buyer may, without prejudice to any recourse for compensation for any damage suffered, and after having been informed by the seller by any means that allows for an acknowledgement of receipt:

-either cancel the contract and obtain immediate reimbursement of the sums paid without penalty;

-or accept the modification or substitute trip proposed by the seller; an amendment to the contract specifying the modifications made is then signed by the parties; any reduction in price is deducted from any sums still owed by the buyer and, if the payment already made by the latter exceeds the price of the modified service, the excess amount must be returned to him before the date of his departure.

Article R211-10 :

In the case provided for in Article L.211-14, when, before the buyer's departure, the seller cancels the trip or holiday, he must inform the buyer by any means that allows him to obtain an acknowledgement of receipt; the buyer, without prejudice to any recourse for compensation for any damage suffered, obtains from the seller the immediate reimbursement of the sums paid without penalty; the buyer receives, in this case, an indemnity at least equal to the penalty he would have incurred if the cancellation had been his fault on this date.

The provisions of the present article do not in any way prevent the conclusion of an amicable agreement for the purpose of acceptance by the purchaser of a substitute journey or stay proposed by the vendor.

Article R211-11 :

When, after the buyer's departure, the seller is unable to provide a major part of the services provided for in the contract, representing a significant percentage of the price paid by the buyer, the seller must immediately take the following steps, without prejudice to any claims for compensation for damages that may have been suffered:

-either propose services to replace the services provided, possibly bearing any additional cost and, if the services accepted by the buyer are of inferior quality, the seller must reimburse the buyer, upon his return, for the price difference;

-or, if he cannot offer any replacement service or if these are refused by the purchaser for valid reasons, provide the purchaser, at no extra cost, with transport tickets to ensure his return under conditions that can be considered equivalent to the place of departure or to another place accepted by both parties.

The provisions of this article are applicable in the event of failure to comply with the obligation provided for in 13° of article R.211-4.

In accordance with the French law 78.17 of 6 January 1978 on "Data Processing and Freedom", you have the right to access and rectify any personal information concerning you that JALPAK International (France) S.A.S. may need to process for the purposes of its activities. In addition, JALPAK International(France) S.A.S. may make offers in partnership with other companies which you may benefit from, unless you request otherwise in writing to the Marketing Department of JALPAK International(France) S.A.S.