Booking and purchasing international flight tickets on JAL Website

Booking conditions on JAL Website

Who can book online? Any restriction?

Who can not book online?

The following bookings cannot be made online on the JAL website. Reservations can be made at JAL Call Center.
Reservations made at JAL Call Center are subject to a Ticket Service Fee.

  • When an infant or a child travels unaccompanied.
    When an infant or a child does not travel in the same aircraft or class of service as an adult for at least one segment of a trip, the trip is considered to be without an adult.
    * If a JMB member under the age of 12 logged in, the booking must include an adult aged 12 years or over.
  • When an adult aged 16 or over travels with two or more infants
  • When an adult aged 16 or over travels with four or more children under the age of 12
  • An infant will travel on a Child Fare and occupy a seat
  • A pregnant passenger applicable to any of the following conditions.
  • Medical Information Form (MEDIF) must be submitted.
  • When the expected date of delivery is within four weeks (28 days)
  • When there is uncertainty concerning the expected date of delivery
  • In the case of a multiple pregnancy
  • If there is a history of early delivery
  • When a stretcher, medical device, or medical oxygen tank is required
  • Medical Information Form (MEDIF) must be submitted.
  • When a passenger requires more than one seat.

 For details, please check below.

Other conditions

About online reservation

How to manage booking?

Click below to view reservations and purchased tickets.

Passengers traveling with a JMB International Upgrade Award

To use the upgrade award, you are required to purchase a ticket for the flight first, then apply the upgrade from the JMB top page upon login.

If there are no seats available for an upgrade on the requested flight, the class of the purchased fare will be accommodated. Even for ticket refund due to no seats being available for upgrade, cancellation and refund charges will apply.

Seat selection

Seats on JAL group flights can be selected at the time of booking based on availability.  Some booking classes may not be eligible for advance seat assignments.
Please check below for details.

Waitlist

We are unable to waitlist paid tickets via the JAL website.

Our call center can do this for you.

  • We may not be able to waitlist some fares due to fare regulations.

Reservation Changes

Prior to Your Trip

Reservations can be changed via theJAL website up to 72 hours prior to departure.

During your Trip

Reservations can be changed via the JAL website up to 24 hours prior to the departure of your next flight. You can select a revised flight departing 72 hours or more after your reservation change.

Example:

  • When your next flight departs at 9:00 pm on January 2, the process must be completed on or before 9:00 pm on January 1.
  • When you make a reservation change at 9:00 pm on January 1, you can select a revised flight that departs on or after 9:00 pm on January 4.
  • No Ticket Service Fee apply for changing your reservation via the website.
  • If the period for changing your reservation via the website has passed, changes will be accepted by the call center. Ticket Service Fee will apply for changes made via the call center.
  • We may not be able to change some fares due to fare regulations. For more information, please contact us.

Refunds

  • Refunds are available for tickets purchased via the JAL website until 11:59 pm on the day prior to the departure date. (If you are unable to do this due to technical issues, please contact the call center.)
  • The amount to be refunded may differ from the amount which has been paid due to the exchange rate fluctuation.
  • Check the number of days until refund payment here.

About purchase tickets online

Who can purchase flight tickets?

Following conditions need to be met for passengers to purchase flight tickets on JAL website.

  1. Passengers made a reservation on JAL websites on either PC or smartphone site
  2. Passengers need to have an email address
  • The flight tickets of travel companions in the same booking can be purchased together.

However, bookings include the following conditions cannot be purchased on JAL website. Please contact JAL Call Center for your requests.

  • When an infant or a child travels unaccompanied(*1)
  • When purchasing a child fare for an infant occupying a seat
  • When a passenger requires more than one seat, etc.
  1. Flight tickets for infants who will be accompanied by an adult (above 12 years old) traveling in the same class of service on all flights in the itinerary can be purchased on JAL website following booking by phone.
    When an infant or a child does not travel in the same aircraft or class of service as an adult for at least one flight segment of a trip, the trip is considered to be without an adult. (This includes situations in which the adult uses an award ticket and a ticket is purchased for the infant or child.)

Which itineraries can be purchased?

Itineraries meet all the conditions listed below.

  1. The itinerary was booked on JAL website on either PC or smartphone site
  2. The major international flight segments of the itinerary are consist of JAL group flights

Notice

  • Some bookings including upgraded flights with JMB awards cannot be purchased.
  • Itineraries with open sector cannot be booked and purchased.
  • To comply with the U.S. transportation rules, for itineraries from the U.S. to the U.S. (including Hawaii and Guam) via Japan (*), at least one international flight is required to be operated by a U.S. carrier.
  • Including itineraries regarded as "via Japan" by the U.S. authorities.

For details, please contact us.

Even when above conditions are met, it may not be possible to purchase for reasons such as the system being unable to perform automatic fare calculation.

Fares that cannot be purchased on JAL website can be purchased at JAL call center.

Purchase deadline

Reservations and purchases are possible until 11:59 pm on the day before the flight, or up to 6 hours prior to departure for late-night flights departing after midnight.
When requesting fares that have a purchase deadline, please complete your request within each fare's purchase deadline.

Payment

The following payments are accepted on JAL homepage:

JALCARD, Visa, MasterCard, American Express, Diners Club International, JCB, UATP

Transactions will be settled in the local currency(*) and foreign exchange fees may apply based on your credit card. For details, please contact your card issuer.

  • Transactions will be settled in U.S. dollar for Central and South America, Philippines and Vietnam departure, and Euro for Russia and United Arab Emirates departure.

Due to exchange rate fluctuations, the converted amount may differ from the charge amount from credit card company.

For passengers using JAL card, the price of tickets purchased in foreign currency will be converted into Japanese yen by the method specified by Japan Airlines.

For secure online purchase

When you purchase a ticket with your credit card through our website,you may be required to enter your personal password on a secure page for authentication to complete the online purchase.

How to receive e-ticket

Email or JAL website

The e-ticket will be sent by email to the designated email address. Please present it when check-in at the airport. Also, you are able to print your e-ticket on JAL website. 

Issue a web receipt

Web receipt is available online. 

Notices and information

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