Previous system maintenance

System maintenance

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Service suspension period Services to be suspended
24 June 2025 (Tue) 12:30 p.m. - 12:40 p.m. (GMT)

Notification for "JAL Information" LINE account

  • Delay in LINE notification regarding "JAL international flight status information" and "boarding procedures"
  • Chatbot function limitations ("Information for reserved flight / boarding method", "airport information")
21 June 2025 (Sat) 23:00 p.m. - 23:15 p.m. (GMT)

JAL Website, JAL App

  • Services for International Flight - purchase, changes, cancellations
  • Services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - mileage deduction, changes, cancellations.

All customer services at the JAL Contact Center or travel agents

  • Services for ticketing, changes and cancellations.