System Maintenance

Previous system maintenance

Thank you for using JAL Website.
Due to system maintenance, the following services will be temporarily suspended.
Please accept our apologies for any inconvenience.

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Service suspension period Services to be suspended
July 12, 2025 (Sat) 13:00 p.m. - 13:15 p.m. (EDT)

JAL Website, JAL App

  • JAL Mileage Bank Member login, post-login services (award ticket reservations, other benefit exchanges, personal information reference/update, etc.)
  • Domestic and International Flights Post-login services (reservation, purchase, reservation confirmation, reservation changes, reservation cancellation, etc.)
July 13, 2025 (Sun) 12:30 p.m. - 12:45 p.m. (EDT)
July 13, 2025 (Sun) 14:00 p.m. - 14:15 p.m. (EDT)
July 13, 2025 (Sun) 11:10 a.m. - 11:30 a.m. (EDT)

JAL Website, JAL App

  • JAL Mileage Bank
    Services for Domestic Award Tickets, International Award Tickets and Upgrade Awards:
    Booking and ticketing, changes, cancellations and refunds
July 14, 2025 (Mon) 13:00 p.m. - 14:20 p.m. (EDT)

JAL App

  • Notifications in the JAL app about "23 hours/3 hours prior to departure,flight delays, cancellations, boarding announcements" etc.
    *For notifications that could not be sent during the service outage, there may be delays in delivering them after the service resumes.

Mail (related to domestic reservation)

  • Reservation/purchase/change/cancellation completed
    *After system maintenance, some mails will be delivered with a delay.

Notification for JAL Information (LINE account)

  • LINE notification regarding "JAL flight status information" and "boarding procedures"
    *After system maintenance, some notifications will be delivered with a delay.
  • Richmenu functions (Information for reserved flight/boarding method, airport information)
    *Not available during the system maintenance.

*System maintenance schedule is subject to change.