Booking and purchasing international flight tickets on JAL Website

Booking conditions on JAL Website

About online reservation

About purchase tickets online

Notices and information

Booking conditions on JAL Website

Who can book online? Any restriction?

Maximum number of passengers in a booking

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Who can not book online?

The following bookings cannot be made online on the JAL website. Reservations can be made at JAL Call Center.
Reservations made at JAL Call Center are subject to a Ticket Service Fee.

Ticket Service Fee

When an infant or a child travels unaccompanied.
When an infant or a child does not travel in the same aircraft or class of service as an adult for at least one segment of a trip, the trip is considered to be without an adult.
* If a JMB member under the age of 12 logged in, the booking must include an adult aged 12 years or over.
When an adult aged 16 or over travels with two or more infants
When an adult aged 16 or over travels with four or more children under the age of 12
An infant will travel on a Child Fare and occupy a seat
A pregnant passenger applicable to any of the following conditions.

Medical Information Form (MEDIF) must be submitted.

When the expected date of delivery is within four weeks (28 days)
When there is uncertainty concerning the expected date of delivery
In the case of a multiple pregnancy
If there is a history of early delivery

When a stretcher, medical device, or medical oxygen tank is required

Medical Information Form (MEDIF) must be submitted.

When a passenger requires more than one seat.

For details, please check below.

About medical certificates or consent forms

Other conditions

Which airlines can be booked?

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Which fares can be booked online?

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Which itineraries can be booked online?

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Which flight segments can be booked online?

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How far in advance can bookings be made?

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About online reservation

How to manage booking?

Click below to view reservations and purchased tickets.

Manage Booking

Passengers traveling with a JMB International Upgrade Award

To use the upgrade award, you are required to purchase a ticket for the flight first, then apply the upgrade from the JMB top page upon login.

About JAL International Upgrade Awards

If there are no seats available for an upgrade on the requested flight, the class of the purchased fare will be accommodated. Even for ticket refund due to no seats being available for upgrade, cancellation and refund charges will apply.

Seat selection

Seats on JAL group flights can be selected at the time of booking based on availability. Some booking classes may not be eligible for advance seat assignments.
Please check below for details.

Seat selection

Waitlist

We are unable to waitlist paid tickets via the JAL website.

Our call center can do this for you.

JAL Group Offices and Contact Us

We may not be able to waitlist some fares due to fare regulations.

Reservation Changes

Prior to Your Trip

Reservations can be changed via theJAL website up to 72 hours prior to departure.

During your Trip

Reservations can be changed via the JAL website up to 24 hours prior to the departure of your next flight. You can select a revised flight departing 72 hours or more after your reservation change.

Example:

When your next flight departs at 9:00 pm on January 2, the process must be completed on or before 9:00 pm on January 1.
When you make a reservation change at 9:00 pm on January 1, you can select a revised flight that departs on or after 9:00 pm on January 4.

No Ticket Service Fee apply for changing your reservation via the website.
If the period for changing your reservation via the website has passed, changes will be accepted by the call center. Ticket Service Fee will apply for changes made via the call center.
We may not be able to change some fares due to fare regulations. For more information, please contact us.

JAL Group Offices and Contact Us

Ticket Service Fee

Refunds

Refunds are available for tickets purchased through the JAL website until 3 hours prior to the departure time. (If you are unable to do this due to technical issues, please contact the call center.)
The amount to be refunded may differ from the amount which has been paid due to the exchange rate fluctuation.
Check the number of days until refund payment here.

Processing time required for refund

About purchase tickets online

Who can purchase flight tickets?

Following conditions need to be met for passengers to purchase flight tickets on JAL website.

Passengers made a reservation on JAL websites on either PC or smartphone site
Passengers need to have an email address

The flight tickets of travel companions in the same booking can be purchased together.

However, bookings include the following conditions cannot be purchased on JAL website. Please contact JAL Call Center for your requests.

JAL Group Offices and Contact Us

When an infant or a child travels unaccompanied (*1)
When purchasing a child fare for an infant occupying a seat
When a passenger requires more than one seat, etc.

Flight tickets for infants who will be accompanied by an adult (above 12 years old) traveling in the same class of service on all flights in the itinerary can be purchased on JAL website following booking by phone.
When an infant or a child does not travel in the same aircraft or class of service as an adult for at least one flight segment of a trip, the trip is considered to be without an adult. (This includes situations in which the adult uses an award ticket and a ticket is purchased for the infant or child.)

Which itineraries can be purchased?

Itineraries meet all the conditions listed below.

The itinerary was booked on JAL website on either PC or smartphone site
The major international flight segments of the itinerary are consist of JAL group flights

Notice

Some bookings including upgraded flights with JMB awards cannot be purchased.
Itineraries with open sector cannot be booked and purchased.
To comply with the U.S. transportation rules, for itineraries from the U.S. to the U.S. (including Hawaii and Guam) via Japan (*), at least one international flight is required to be operated by a U.S. carrier.

Including itineraries regarded as "via Japan" by the U.S. authorities.

For details, please contact us.

Even when above conditions are met, it may not be possible to purchase for reasons such as the system being unable to perform automatic fare calculation.

Fares that cannot be purchased on JAL website can be purchased at JAL call center.

JAL Group Offices and Contact Us

Purchase deadline

Reservations and purchases are possible until 11:59 pm on the day before the flight, or up to 6 hours prior to departure for late-night flights departing after midnight.
When requesting fares that have a purchase deadline, please complete your request within each fare's purchase deadline.

Payment

The following payments are accepted on JAL website:

JALCARD, Visa, MasterCard, American Express, Diners Club International, JCB, UATP, PayPal

Transactions will be settled in the local currency (*) and foreign exchange fees may apply based on your credit card. For details, please contact your card issuer.

Transactions will be settled in U.S. dollar for Central and South America, Philippines and Vietnam departure, and Euro for Russia and United Arab Emirates departure.
Due to exchange rate fluctuations, the converted amount may differ from the charge amount from credit card company.
For passengers using JAL card, the price of tickets purchased in foreign currency will be converted into Japanese yen by the method specified by Japan Airlines.

For secure online purchase

When you purchase a ticket with your credit card through our website,you may be required to enter your personal password on a secure page for authentication to complete the online purchase.

Authentication by Security Code

Security Code

How to receive e-ticket

Email or JAL website

The e-ticket will be sent by email to the designated email address. Please present it when check-in at the airport. Also, you are able to print your e-ticket on JAL website.

Ticket and EMD

Issue a web receipt

Web receipt is available online.

Web receipt

Notices and information

Special meal requests

Open

Unused Reservations

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Please do not make reservations that are not intended for actual boarding.
JAL Group reserves the right to cancel a customer's reservation, wholly or partially in case a reservation is suspected to be unusual, and cannot be possibly ticketed/used, or in the following situations.

Duplicate reservations

Japan Airlines may cancel any of bookings without notification if customers have several bookings which cannot be actually used in terms of the itinerary (*)

Please refer to the Conditions of Carriage Article 8 (E) 'Cancellation of Reservations made by JAL' for further details.

Conditions of Carriage Article 8 (E) 'Cancellation of Reservations made by JAL'

Making reservations under a fictional or fabricated name

Please book under the name of the customer who will actually board the flight. We may cancel a booking without notification if we see the name is not an actual name of passenger.

When you do not board a booked flight

If you wish to change or cancel a flight, please do so by the departure time of the flight. If you do not board a booked flight without changing or cancelling the flight in advance, we reserve the right to cancel any onward reservations in your itinerary.

Request regarding changes when your plans change

Please make sure that your reservation and tickets match the actual journey you intend to undertake.
After purchasing a ticket, if your plans change and you decide to change your flight date or no longer intend to use flights in a part of your itinerary, we may require one of the following:
・Have your ticket reissued to collect any resulting fare difference.
・Buy a completely new ticket.
After purchase, please recheck your e-ticket passenger copy. If your intended itinerary differs from that shown on your ticket, please have your ticket changes or purchase a new ticket.

For passenger flying US, Canada, or Australia routes

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For passengers flying US routes (excluding Guam) including transit

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For passengers entering the US including Hawaii and Guam

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Notice regarding fuel and insurance surcharges for international flights

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Important Notice

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Please register a phone number which enables us to reach you prior to the departure and during your travel. (Registering your phone number is required for JAL to contact you for flight irregularities. If your itinerary involves flights operated by other airlines, the operating airlines may contact you directly.)
The content noted on the JAL Webpage including the flight schedule and aircraft type is subject to change without notice. Also, your reserved flight may be cancelled due to circumstances out of our control. We thank you for your understanding.
Airline passengers’ rights are protected under the Malaysian Aviation Consumer Protection Code (MACPC), regardless if they have purchased travel insurance from an airline or any travel insurance service provider. For more information on the MACPC.

Malaysian Aviation Commission

Please make sure to read "Conditions of Carriage" before making reservation, payment, or purchase.

Conditions of Carriage (International Passengers and Baggage)

Tickets are non-transferrable. The name on the ticket cannot be changed after issuance.
Tickets must be used in the right sequence shown in the itinerary from the place of departure through any agreed stopping place to the final place of destination.
A ticket is no longer valid if a passenger does not use all the coupons in the sequence provided in the ticket.
Some countries require a minimum validity on a visa or passport for entry. Passengers are responsible for preparing all travel documents and/or other requirements for the countries of their travel in advance.
Passengers who purchase a flight ticket on the JAL website will receive a confirmation email or an "eticket itinerary/receipt" email. In rare cases, these emails may not be delivered depending on the user's email setting. If you do not receive yours, please contact us.

JAL Group Offices and Contact Us

Browser settings and cookies

To use the functions of the JAL Website in a computing environment with limited cookie use, your browser options should be set to always accept cookies from the following URLs (addresses):

https://www.jal.co.jp/
Instructions for Internet Explorer version 11

1. From the Tools menu, select Internet options.
2. Click the Privacy tab and click the Sites button.
3. Input the URL above into the Address of Web site section one at a time, clicking the Allow button after each one.
4. Once the URL above are registered, click the OK button.