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Reservations and Information / JAL Mileage Bank Center
Call us
Japanese Language
(02) 8552 0266
If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese) Please note that payment cannot be made in Japanese yen. In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan. Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“
Reservations & Information (including award ticket, baggage, lost and found)
Daily 10:00-20:00 Australian Eastern Standard Time
(Daily 11:00-21:00 during Australian Eastern Summer Time)
JAL Mileage Bank
Monday - Friday 11:00 - 18:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
English / Putonghua Language
(02) 8552 0267
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 10:00-20:00 Australian Eastern Standard Time
(Daily 11:00-21:00 during Australian Eastern Summer Time)
JAL Mileage Bank
Monday - Friday 11:00 - 19:30 Australian Eastern Standard Time
(Monday - Friday 12:00 - 20:30 during Australian Eastern Summer Time)
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
JAL Mileage Bank Supporting document submission Point
FAX
02-9283-2721
Address
JAPAN AIRLINES
GPO BOX686
SYDNEY NSW 2001
Offices Information
Address
JAPAN AIRLINES
GPO BOX686
SYDNEY NSW 2001
New Zealand
Open
Reservations and Information / JAL Mileage Bank Center
Call us
Japanese Language
0800 800 039
Call charges may apply.
If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese) Please note that payment cannot be made in Japanese yen. In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan. Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“
Reservations & Information (including award ticket, baggage, lost and found)
12:00-22:00 (Summer Time 13:00-23:00)
JAL Mileage Bank
Monday - Friday 13:00 - 20:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
English / Putonghua Language
(04) 886 3222
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
12:00-22:00 (Summer Time 13:00-23:00)
JAL Mileage Bank
Monday - Friday 13:00 - 21:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
JAL Mileage Bank Supporting document submission Point
FAX
+61-2-9267-1941
Address
Suite1, Level 2, 22 Market Street, Sydney NSW 2000 Australia
Offices Information
SYDNEY(International Ticketing Available)
Suite1, Level 2, 22 Market Street, Sydney NSW 2000 Australia
Business hours
09:00-17:00 ex.Sa.Su.Hol.
East Asia
Beijing / Dalian / Guangzhou / Shanghai / Tianjin
Open
Reservations and Information / JAL Mileage Bank Center
Call us
Japanese Language
4001-27-2470
Call charges may apply.
+81-3-6700-0604
Please note that payment cannot be made in Japanese yen. In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan. Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“
Fax (JAL Mileage Bank Supporting document submission Point)
800-810-1895
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 8:00-18:00
JAL Mileage Bank
Monday - Friday 9:00 - 16:30
(Closed on Saturday, Sunday and Japanese national holidays)
Chinese Language
4008-42-3630
+81-3-6700-0602
Fax (JAL Mileage Bank Supporting document submission Point)
800-810-1895
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 8:00-18:00
JAL Mileage Bank
Monday - Friday 9:00 - 17:30
(Closed on Saturday, Sunday and Local Public Holidays)
English Language
4008-42-3631
+81-3-6700-0603
Fax (JAL Mileage Bank Supporting document submission Point)
800-810-1895
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 8:00-18:00
JAL Mileage Bank
Monday - Friday 9:00 - 17:30
(Closed on Saturday, Sunday and Local Public Holidays)
Your comment to JAL
Compliments, suggestions or comments related to our services.
By e-mail
Our reply is solely intended for the addressee only. You are kindly requested not to copy any part of our e-mails.
For general reservation / JMB inquiries to various services offered by JAL (For example, fares, reservation, seat assignment, refund), please contact Reservations and Information / JAL Mileage Bank Center in BEIJING & HONG KONG.
Address to: Japan Airlines Customer Support Office
NRE Tennozu Building, 2-4-11 Higashishinagawa, Shinagawa-ku, Tokyo 140-8637, Japan
Hong Kong
Open
Reservations and Information / JAL Mileage Bank Center
Call us
Japanese Language
800-905-853
Call charges may apply.
+81-3-6700-0604（From the Macau region）
If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese) Please note that payment cannot be made in Japanese yen. In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan. Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“
Reservations & Information (including award ticket, baggage, lost and found)
Daily 8:00-18:00
JAL Mileage Bank
Monday - Friday 9:00 - 16:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
English / Putonghua Language
2603 9898
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 8:00-18:00
JAL Mileage Bank
Monday - Friday 9:00 - 17:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
JAL Mileage Bank Supporting document submission Point
FAX
852-2521-0111
Address
Unit 1911, 19/F, Mira Place Tower A, 132 Nathan Road, Tsimshatsui, Kowloon, Hong Kong
Seoul
Open
Reservations and Information / JAL Mileage Bank Center
Call us
Japanese Language
070-4731-5075
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 9:00-17:30
JAL Mileage Bank
Monday - Friday 10:00 - 17:30
(Closed on Saturday, Sunday, Japanese public holidays and Japanese New year holidays between Dec 30 - Jan 03)
Korean Language
070-4731-5075
+81-3-5460-4466
Business hours
Monday - Friday 9:00- 17:30
(Closed on Saturday, Sunday and Korean public holidays)
English Language
070-4731-5075
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 9:00-17:30
JAL Mileage Bank
Monday - Friday 10:00-17:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
JAL Mileage Bank Supporting document submission Point
FAX
[82] (02) 774-1286
Address
Room 305, Hotel President 16, Eulji-ro, Jung-gu, Seoul, Korea, 04533
Taipei
Open
Reservations and Information / JAL Mileage Bank Center
Call us
Japanese Language
00801-81-2727
Call charges may apply.
If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese) Please note that payment cannot be made in Japanese yen. In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan. Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“
Reservations and Information / JAL Mileage Bank Center
Call us
Japanese Language
001-803-81-0308
Call charges may apply.
007-803-81-1-0002
Call charges may apply.
If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese) Please note that payment cannot be made in Japanese yen. In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan. Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“
Reservations & Information (including award ticket, baggage, lost and found)
Daily 7:00-17:00
JAL Mileage Bank
Monday - Friday 8:00 - 15:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
Indonesian
(021) 572 3233
Business hours
Monday - Friday 8:30 - 16:00 (except 12:00-13:00)
(Closed on Saturday, Sunday and Public Holidays)
English / Putonghua Language
(021) 3076 2303
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 7:00-17:00
JAL Mileage Bank
Monday - Friday 8:00 - 16:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
JAL Mileage Bank Supporting document submission Point
FAX
852-2521-0111
Address
Wisma Keiai 2nd Floor, JL., Jenderal Sudirman, Kav. 3-4, Jakarta, 10220 INDONESIA
India
Open
Reservations and Information / JAL Mileage Bank Center
Call us
Japanese Language
000-800-040-4801
+81-3-4330-0671
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“
Reservations & Information (including award ticket, baggage, lost and found)
Daily 5:30-15:30*
JAL Mileage Bank
Monday - Friday 6:30 - 14:00
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
Japanese service ends at 15:30, however English service is available untill 18:00 (except Sat / Sun / Holidays)
Putonghua Language
000-800-040-4814
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 5:30-15:30
JAL Mileage Bank
Monday - Friday 6:30 - 15:00
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
English Language
000-800-040-4814
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 5:30-18:00 (Saturday / Sunday close at 15:30)
JAL Mileage Bank
Monday - Friday 6:30 - 15:00
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
JAL Mileage Bank Supporting document submission Point
FAX
Unit No. 312, East Wing, 3rd Floor, Worldmark 1, Aerocity New Delhi India
Offices Information
No ticketing counter in New Delhi and Bengaluru. Please contact our Call Center.
JALANDHAR (International Ticketing Available / General Sales Agent)
Office Name
Onkar Travels (P) Ltd.
Address
Lally Niwas Opp. Hansraj Stadium, G.T.Road, Jalandhar, INDIA
Call us
[91] (044) 2859-2333
[91] (044) 2859-2335
KOLKATA (CALCUTTA) (International Ticketing Available / General Sales Agent)
Office Name
Onkar Travels (P) Ltd.
Address
3C, Diamond Chambers 4, Chowringhee Lane Kolkata 700 016 West Bengal, INDIA
Call us
[91] (033) 2252-1160
[91] (033) 2252-1161
MUMBAI (International Ticketing Available / General Sales Agent)
Office Name
Onkar Travels (P) Ltd.
Address
911,( '9th Floor) Raheja Centre, Nariman Point, Mumbai 400 021 Maharashtra, INDIA
Call us
[91] (022) 2283-3136
[91] (022) 2284-4245
Sri Lanka
Open
Reservations and Information / JAL Mileage Bank Center
Call us
Japanese Language
+81-3-4330-0671
Please note that payment cannot be made in Japanese yen.
In addition, we cannot accept reservations, changes, cancellations, or refunds only within Japan.
Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“
Reservations & Information (including award ticket, baggage, lost and found)
Daily 5:30-15:30
JAL Mileage Bank
Monday - Friday 6:30 - 14:00
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
English / Putonghua Language
+852 2603 9899
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 5:30-15:30
JAL Mileage Bank
Monday - Friday 6:30 - 15:00
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
Malaysia
Open
Reservations and Information / JAL Mileage Bank Center
Call us
Japanese Language
1800-815-609
Call charges may apply.
If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese) Please note that payment cannot be made in Japanese yen. In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan. Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“
Reservations & Information (including award ticket, baggage, lost and found)
Daily 08:00-18:00
JAL Mileage Bank
Monday - Friday 9:00 - 16:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
English / Putonghua Language
03 4065 7112
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 08:00-18:00
JAL Mileage Bank
Monday - Friday 9:00 - 17:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
JAL Mileage Bank Supporting document submission Point
FAX
852-2521-0111
Address
A-35-2, Level 35, Tower A, Menara UOA Bangsar No 5, Jalan Bangsar Utama 1 59000 Bangsar, Kuala Lumpur,Malaysia
Philippines
Open
Reservations and Information / JAL Mileage Bank Center
Call us
Japanese Language
(02) 8271 3217
If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese) Please note that payment cannot be made in Japanese yen. In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan. Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“
Reservations & Information (including award ticket, baggage, lost and found)
Daily 8:00-18:00
JAL Mileage Bank
Monday - Friday 9:00 - 16:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
English / Putonghua Language
(02) 8271 3216
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 8:00-18:00
JAL Mileage Bank
Monday - Friday 9:00 - 17:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
JAL Mileage Bank Supporting document submission Point
FAX
02-8886-7000
Address
2nd Floor, 6788 Ayala Avenue, Oledan Square, Makati City, PHILIPPINES
Singapore
Open
Reservations and Information / JAL Mileage Bank Center
Call us
Japanese Language
800-811-0768
Call charges may apply.
If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese) Please note that payment cannot be made in Japanese yen. In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan. Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“
Compliments, suggestions or comments related to our services.
By e-mail
Our reply is solely intended for the addressee only. You are kindly requested not to copy any part of our e-mails.
For general reservation / JMB inquiries to various services offered by JAL (For example, fares, reservation, seat assignment, refund), please contact Reservations and Information / JAL Mileage Bank Center in SINGAPORE.
Address to: Japan Airlines Customer Support Office
NRE Tennozu Building, 2-4-11 Higashishinagawa, Shinagawa-ku, Tokyo 140-8637, Japan
Thailand
Open
Reservations and Information / JAL Mileage Bank Center
Call us
Japanese Language
001-800-811-0600
If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese) Please note that payment cannot be made in Japanese yen. In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan. Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“
Reservations & Information (including award ticket, baggage, lost and found)
Daily 7:00-17:00
JAL Mileage Bank
Monday - Friday 8:00 - 15:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
Thai Language
02 026 8358
Business hours
8:00-17:00 / Mo.-Fr. ex. Sa.Su.Hol.
English / Putonghua Language
02 026 8349
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 7:00-17:00
JAL Mileage Bank
Monday - Friday 8:00 - 16:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
JAL Mileage Bank Supporting document submission Point
FAX
0-2134-2128(Japanese/English)
0-2134-2165(Thai)
Address
Passenger Terminal Suvarnabhumi Airport, Bang Phli, Samut Prakan 10540, Thailand
Offices Information
Bangkok
Address
Passenger Terminal Suvarnabhumi Airport, Bang Phli, Samut Prakan 10540, Thailand
Bangladesh
Open
Reservations and Information / JAL Mileage Bank Center
Call us
Japanese Language
+81-3-4330-0671
Please note that payment cannot be made in Japanese yen. In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan. Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“
Reservations & Information (including award ticket, baggage, lost and found)
Daily 6:00 - 16:00
JAL Mileage Bank
Monday - Friday 7:00 - 14:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
English / Putonghua Language
+852 2603 9899
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 6:00 - 16:00
JAL Mileage Bank
Monday - Friday 7:00 - 15:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
Cambodia
Open
Reservations and Information / JAL Mileage Bank Center
Call us
Japanese Language
+81-3-4330-0671
Please note that payment cannot be made in Japanese yen. In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan. Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“
Reservations & Information (including award ticket, baggage, lost and found)
Daily 7:00 - 17:00
JAL Mileage Bank
Monday - Friday 8:00 - 15:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
English / Putonghua Language
+852 2603 9899
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 7:00 - 17:00
JAL Mileage Bank
Monday - Friday 8:00 - 16:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
International call charges will apply for connection from your location to Hong Kong and Japan
Laos
Open
Reservations and Information / JAL Mileage Bank Center
Call us
Japanese Language
+81-3-4330-0671
Please note that payment cannot be made in Japanese yen. In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan. Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“
Reservations & Information (including award ticket, baggage, lost and found)
Daily 7:00 - 17:00
JAL Mileage Bank
Monday - Friday 8:00 - 15:30
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
English / Putonghua Language
+852 2603 9899
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 7:00 - 17:00
JAL Mileage Bank
Monday - Friday 8:00 - 16:30
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
Myanmar
Open
Reservations and Information / JAL Mileage Bank Center
Call us
Japanese Language
+81-3-4330-0671
Please note that payment cannot be made in Japanese yen. In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan. Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“
Reservations & Information (including award ticket, baggage, lost and found)
Daily 6:30 - 16:30
JAL Mileage Bank
Monday - Friday 7:30 - 15:00
(Closed on Saturday, Sunday, Japan public holidays and Japan New year's holiday 30DEC - 03JAN)
English / Putonghua Language
+852 2603 9899
Business hours
Reservations & Information (including award ticket, baggage, lost and found)
Daily 6:30 - 16:30
JAL Mileage Bank
Monday - Friday 7:30 - 16:00
(Closed on Saturday, Sunday and Public Holidays in Hong Kong)
Offices Information
Yangon (International Ticketing Available / General Sales Agent)
Office Name
Interconnection Travels & Tours Co., Ltd.
Address
Passenger Terminal Suvarnabhumi Airport, Bang Phli, Samut Prakan 10540, Thailand
Call us
[95] (9) 421140665
[95] (1) 250844
Vietnam
Open
Reservations and Information / JAL Mileage Bank Center
Call us
Japanese Language
1800-599-925
If not connect to the above number, please call +81-3-4330-0671 (International Call Charges Apply / Japanese) Please note that payment cannot be made in Japanese yen. In addition, we cannot accept reservations, changes, cancellations,or refunds only within Japan. Please check “For customers who have purchased domestic flight tickets other than Japan Explorer Pass tickets.“
