Previous system maintenance

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Service suspension period Services to be suspended
18 Oct 2026 (Sun) 17:30 p.m. - 19:30 p.m. (GMT)

JAL Website, JAL App

  • Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards (booking, cancellations)
17 Oct 2026 (Sat) 7:00 a.m. - 7:30 a.m. (GMT)

JAL Website, JAL App

  • All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations
  • All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - booking, manage booking/view my reservation, changes, cancellations.

All Customer Services at the Customer Contact Center or Travel Agents

  • Flight booking, ticketing, changes and cancellations.
12 Oct 2026 (Mon) 13:00 p.m. - 19:55 p.m. (GMT)

JAL Website, JAL App

  • Services for International Flight (booking, purchase, manage booking/view my reservation, changes, cancellations, departure date upgrade) are available, but JMB member login from the JAL website homepage is currently unavailable. Please login from the international flight booking page.
  • JAL Mileage Bank
    JAL Mileage Bank Enrollment
    Post-login services (benefit exchanges, personal information reference/update, etc.)
    All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards (booking, manage booking/view my reservation, changes, cancellations)
    JMB member login from the JAL website homepage is currently unavailable. Please login from the domestic or international flight booking page.
  • International Flight Online Check-in