System Maintenance

Previous system maintenance

Thank you for using JAL Website.
Due to system maintenance, the following services will be temporarily suspended.
Please accept our apologies for any inconvenience.

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Service suspension period Services to be suspended
4 March 2026 (Wed) 15:30 p.m. - 19:10 p.m. (GMT) JAL Website, JAL App
  • JAL Mileage Bank
    JAL Mileage Bank Enrollment
    Post-login services (award ticket reservations, other benefit exchanges, personal information reference/update, etc.)
  • Domestic and International Award Tickets
    Post-login services (reservation, purchase, reservation confirmation, reservation changes, reservation cancellation, etc.)
  • International Flight
    For Guest Users (reservation confirmation, reservation changes, reservation cancellation/flight search) *Unavailable on the JAL app only
  • International Flight Online Check-in
5 March 2026 (Thu) 17:00 p.m. - 18:00 p.m. (GMT)

JAL Website, JAL App

  • JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
  • Processing of new JAL Mileage Bank members' admission
15 March 2026 (Sun) 13:00 p.m. - 19:30 p.m. (GMT)

JAL Website, JAL App

  • JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
  • All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations, Flight Status
  • JAL Mileage Bank
    JAL Mileage Bank Enrollment
    Post-login services (benefit exchanges, personal information reference/update, etc.)
    All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards (booking, manage booking/view my reservation, changes, cancellations)
  • International Flight Online Check-in

*System maintenance schedule is subject to change.