Previous system maintenance

System maintenance

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Service suspension period Services to be suspended
April 17, 2025 (Thu) 13:00 p.m. - 14:00 p.m. (EDT)

JAL Website, JAL App

  • JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc).
  • Processing of new JAL Mileage Bank members' admission.
April 8, 2025 (Tue) 15:00 p.m. - 15:15 p.m. (EDT)

JAL Website, JAL App

  • All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations, Online Check-in service.
  • All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - booking, manage booking/view my reservation, changes, cancellations.

All customer services at the JAL Contact Center or travel agents

  • Flight booking, ticketing, changes and cancellations.