Previous system maintenance

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Service suspension period Services to be suspended
Whole day, April 14, 2026 (Tue)

Contact Center

  • Manned chat services at contact centers in the Americas and European Regions
April 11, 2026 (Sat) 14:00 p.m. - 14:30 p.m. (EDT)

JAL Website, JAL App

  • All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations, Online Check-in service.
  • All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - booking, manage booking/view my reservation, changes, cancellations.

All customer services at the Customer Contact Center or travel agents

  • Flight booking, ticketing, changes and cancellations.
Whole day, April 9, 2026 (Thu)

Contact Center

  • Manned chat services at contact centers in the Americas and European Regions