System Maintenance

Previous system maintenance

Thank you for using JAL Website.
Due to system maintenance, the following services will be temporarily suspended.
Please accept our apologies for any inconvenience.

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Service suspension period Services to be suspended
January 14, 2026 (Wed) 11:32 a.m. - 11:47 a.m. (EST)

Email, SMS

  • Email and SMS (short message) notifications of time changes, flight cancellations, seat change etc.
  • Email of Waitlist reply
  • Email, SMS (short message) notifications of  gate change, Check-in announcements
  • Notification of Flight information
  • E-ticket receipt email and EMD receipt email
  • Receipt of either Home Print Boarding Pass and Mobile Boarding Pass (Including adding to Wallet)
    Delivery will not be permitted while service is suspended.

JAL App

  • Notifications of  gate change, Check-in announcements
    Delivery will not be permitted while service is suspended.
  • Display Mobile Boarding Pass

JAL Website

  • Display e-ticket receipt
  • Display and storage to Wallet of either Home Print Boarding Pass and Mobile Boarding Pass
January 17, 2026 (Sat) 11:00 a.m. - 14:00 p.m. (EST)

JAL Website, JAL App

  • Email inquiries (Comments / Inquiries on Our Services)
  • Contact us via chat (International Flights, JAL Mileage Bank)

*System maintenance schedule is subject to change.