System Maintenance

Previous system maintenance

Thank you for using JAL Website.
Due to system maintenance, the following services will be temporarily suspended.
Please accept our apologies for any inconvenience.

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Service suspension period Services to be suspended
April 5, 2026 (Sun) 11:00 a.m. - April 6, 2026 (Mon) 11:00 p.m. (EDT)

Contact Center

  • Manned chat services at contact centers in the Americas and European Regions
April 6, 2026 (Mon) 13:00 p.m. - 16:00 p.m. (EDT)

JAL Website, JAL App

  • JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
  • Processing of new JAL Mileage Bank members' admission
April 13, 2026 (Mon) 11:00 a.m. - April 14, 2026 (Tue) 11:00 a.m. (EDT)

Contact Center

  • Manned chat services at contact centers in the Americas and European Regions

*System maintenance schedule is subject to change.