System Maintenance

Previous system maintenance

Thank you for using JAL Website.
Due to system maintenance, the following services will be temporarily suspended.
Please accept our apologies for any inconvenience.

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Service suspension period Services to be suspended
October 25, 2025 (Sat) 19:00 p.m. - 19:15 p.m. (EDT)

JAL Website, JAL App

  • Services for International Flight - purchase, changes, cancellations by credit card.
  • Services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - mileage deduction, changes, cancellations.

All customer services at the JAL Contact Center or travel agents

  • Services for purchase, changes and cancellations by credit card.

*System maintenance schedule is subject to change.