Web Password authentication on the JAL website

Starting from September 29, 2015, JAL Mileage Bank (JMB) members are required to enter a Web Password to validate their identity when using certain services on the JAL website. This new layer of security is being introduced to deliver a safer online experience and will be added to online services that currently require date of birth information for authentication, such as when accessing or changing registered membership information, checking mileage balance or redeeming certain JMB awards.

What is a Web Password?

A Web Password is a sequence of 8 to 16 characters, created by you, using a combination of uppercase letters, lowercase letters, numbers, and symbols.

  • *A valid e-mail address must be registered with JMB before you can set your Web Password.

Setting a Web Password

Your Web Password must be between 8 and 16 characters in length.

Please ensure that your Web Password contains characters from at least three of the following character classes: Uppercase English letters, lowercase English letters, numbers, and symbols.

Examples of acceptable passwords: Jmb_2015, Jmb20150
Examples of unacceptable passwords: JMB20150, jmb20150

Available character classes: Uppercase English letters, lowercase English letters, numbers, and symbols

  • Uppercase English letters: A-Z
  • Lowercase English letters: a-z
  • Numbers: 0-9
  • Symbols
    ! @ # $ % ^ & ( ) _
    - + = { [ ] : ; " <
    > , . /  

Web Passwords are case sensitive.

Example:
If your Web Password is "Jmb_2015", it will not be accepted as "JMB_2015" or "jmb_2015".
When using uppercase and lowercase letters, your Web Password must be entered exactly as it was created.

Please do not use easily identifiable sequences, such as your name, date of birth, or phone number.

Examples of easily identifiable passwords:

  • Your name
  • Your date of birth
  • Your postal code, address, telephone number, or fax number
  • Your e-mail address
  • Your place of employment or school
  • The name of a family member

Protecting your Web Password

  • Please do not share your Web Password with others or write it down where others can find it.
  • Please change your Web Password regularly.

What is the difference between a PIN (Personal Identification Number) and a Web Password?

PIN (Personal Identification Number)
  • *6-digit self-selected number
  • Your PIN is required to log in to your JMB account on the JAL website.
  • Your PIN is also necessary when making phone inquiries to JMB Information & Reservations, JAL Mileage Bank Centers, or the JMB 24-hour automated telephone service.
Web Password Your Web Password is required to access or change your registered membership information, view your mileage balance, or redeem certain JMB awards on the JAL website.

Learn more about setting your Web Password

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