Please check our Frequently Asked Questions to see if your question(s) can be answered.

You may check the information about departure/arrival times for JAL domestic and international flights through SKY NAVI.
Simply follow the voice guidance to speak a command, the system will provide the information accordingly.

Business hours: 9:00 AM - 5:00 PM, daily

Let us assist you to ensure worry-free travel for handicapped customers, children and seniors.
Smile Support Service is available for domestic flights only.

Business hours: 7:00 AM - 8:00 PM, daily

Support services to JMB members relocating from Japan to other countries with their families.

Business hours: 9:00 AM - 12:00 PM, 1:00 PM- 5:30 PM
(Closed on Sundays, public holidays, and New Year holidays)

Inquiries about JALCARD, JAL's credit card issued in Japan based on settlement in Japanese yen.

Business hours: Monday to Friday 9:00 AM - 5:30 PM, Saturday 9:00 AM - 5:00 PM
(Closed on Sundays, public holidays and New Year holidays)

Inquiries about the JAL Gift Card on sale up to December 2008.

Business hours: 9:30 AM - 12:00 PM, 1:00 PM- 5:00 PM
(Closed on Saturdays, Sundays, public holidays and New Year holidays)

Compliments, suggestions or comments related to our services.

Business hours: 9:00 AM - 5:00 PM, daily