Previous system maintenance

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Service suspension period	Services to be suspended
2 September 2025 (Tue) 23:00 p.m. - 23:15 p.m. (GMT)	JAL Website, JAL App All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - booking, manage booking/view my reservation, changes, cancellations. All customer services at the JAL Contact Center or travel agents Flight booking, ticketing, changes and cancellations. JAL App Notices of gate change, Check-in Notices that could not be delivered during the service suspension may be delivered with a delay after the service is resumed. Email, SMS Email and SMS (short message) notifications of time changes, flight cancellations, seat change etc. Email, SMS (short message) notifications of gate change, Check-in e-ticket receipt email and EMD receipt email. Emails that could not be delivered during the service suspension may be delivered with a delay after the service is resumed.
27 August 2025 (Wed) 14:00 p.m. - 17:00 p.m. (GMT)	JAL Website, JAL App The latest information may not be updated during the maintenance time. Domestic and International Flights Flight information (Arrivals & Departures) Domestic Flights Flight Delay/Cancellation Information Search & Certificate display Booking details screen Boarding Gate and Exit information Flight information display of reserved flight information
23 August 2025 (Sat) 23:30 p.m. - 24 August 2025 (Sun) 00:00 a.m. (GMT)	About some emails There may be cases where emails are delivered without some images or logos. Emails that could not be delivered during the service suspension will be delivered with a delay after the service is resumed.
11 August 2025 (Mon) 18:00 p.m. - 18:30 p.m. (GMT)	JAL Website Japan Domestic Award Tickets The latest information of your reservations may not be displayed or may be unavailable. JAL App International Flights, and International Award Tickets The latest information of your reservations may not be displayed or may be unavailable. Notices of Flight status (23 hours/3 hours before departure, Delayed/Cancelled), Boarding announcements (gate change, time change, Check-in) Notices that could not be delivered during the service suspension may be delivered with a delay after the service is resumed. Even if the information is delivered during the maintenance period, it may not be up-to-date. Email, SMS Email and SMS (short message) notifications of time changes, flight cancellations, seat change etc. Email, SMS (short message) notifications of gate change, time change, Check-in and other announcements e-ticket receipt email and EMD receipt email. Emails that could not be delivered during the service suspension may be delivered with a delay after the service is resumed. "JAL Information" LINE Account LINE notification messages regarding "JAL Flight information" and "Boarding procedures" Rich menu functions ("Flight Information and Boarding Procedures" and "Airport Information") If you make a new reservation or delete a reservation while the service is suspended, it is permitted that there may be a problem with the notifications. Also, it is permitted that the rich menu may not work properly.