Temporary changes of call centre operating hours in Europe

Thank you for flying with Japan Airlines.

Due to the outbreak of the Novel Coronavirus, our call centre in Europe temporarily suspend its operation.
Since your call will be transferred to our call center in Japan, we are afraid that we might not be able to answer part of your inquiries.

Also, we are currently experiencing high call volume at call centre.
Therefore, you may experience a greater hold time than usual or may not be able to connect.
If it`s not an urgent case, please call us when it gets closer to your departure date.
We apologize for the inconvenience and appreciate your patience.


You may use the following online request forms for your JAL international flight ticket due to the Novel Coronavirus situation.


Operating hours 8:00 - 11:00 (UK Time)

Phone number of each country

Country English Japanese Accept Hour
UK 0344-8-569-778 0344-8-569-777 8:00 - 11:00 (UK Time)
AUSTRIA 01-5029-18-888 01-5029-17-777
BELGIUM 02-745-4400 02-745-4477
DENMARK 7012-4700 7012-4777
FINLAND 020-374700 020-374777
FRANCE 0810-747-700 0810-747-777
GERMANY 069-86798700 069-86798777
IRELAND DUBLIN 01-408-3757 01-408-3707
ITALY 8-488-74700 8-488-74777
NORWAY 810-62050 810-62051
PORTUGAL 808-202-700 808-202-747
SPAIN 901-174-770 901-174-777
SWEDEN 08-402-8600 08-402-8666
SWITZERLAND 0844-888-700 0844-888-747 0844-888-700
THE NETHERLANDS 0205-829-488 0205-829-477
OTHER +44-20-7660-0348 +44-20-7660-0349

※International call fee is not charged

April 10, 2020

Japan Airlines