Travel waiver due to spread of the Coronavirus– Taiwan Summer vacation period (June 30-July14)

As the Taiwan summer vacation period will be changed due to spread of the Coronavirus, travel waiver is available for you to change to alternate flights or to refund your tickets of Japan Airlines international flight ticket.

Due to an increase of the call volume, you may have difficulty getting through to our call center. We apologize for the inconvenience.

* If you purchased your tickets through travel agency, please contact your travel agency.

Applicable tickets

Tickets issued by Japan Airlines with the following conditions:

  1. Eligible flights
    Flights departing from Taipei (Taoyuan), Taipei (Songshan), Kaohsiung, and Tainan
    * Including departing airports operated by codeshare flights on China Airlines
  2. Date of Purchase
    Tickets issued before February 3rd, 2020 (Monday)
  3. Departure date
    Between June 30th, 2020 (Tuesday) to July 14th, 2020 (Tuesday)

Travel waiver (Refund / change to alternate flights)

  1. Refund
    Refund is available without paying a fee regardless of the fare regulations.
  2. Change to alternate flight
    Change to alternate flight is available once until March 4th, 2020 (Wednesday).
    You are able to change your flight schedule to sometime between July 15th, 2020 (Wednesday) and August 31st (Monday).

Contact Information


February 7, 2020
Japan Airlines

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