限時優惠
保障升級,安心加倍

All customers traveling on JAL international flights are
eligible for JAL Covid-19 Cover,
which provides complimentary
COVID-19 support.

JAL has teamed up with Allianz Travel to provide all customers traveling on JAL international flights complimentary cover for medical, testing and quarantine expenses incurred as a result of testing positive for COVID-19 during their travel. A 24-hour support line is available from anywhere in the world where customers can consult with trained staff if they suspect they have become infected with COVID-19.
We are committed to supporting all our customers who need to travel at this time.

24小時服務熱線,
隨時隨地為有
新型冠狀病毒感染
疑慮的旅客提供協助。

JAL Covid-19 Cover Assistance

24小時服務熱線提供英語和日語服務(兩種語言的電話號碼相同)。

聯繫JAL Covid-19 Cover Assistance時,所需提供的文件。

  • 護照、電子機票、登機證、官方陽性檢測報告(若您在旅行途中檢測結果為陽性)

從日本境內撥打

免付費電話:0120-429-256

如需查詢航班訂位,請透過以下方式與我們聯繫。

從日本境外撥打

如需查詢航班訂位,請透過以下方式與我們聯繫。

無需申請

Testing expenses, medical expenses,
and isolation expenses are covered
if you test positive for COVID-19 during your travel.

JAL Covid-19 Cover features and service details

搭乘JAL國際線航班的旅客若需協助,我們將竭力支援,提供安全舒適的旅程。

注意事項

To benefit from this service you must contact us in advance. Please ensure you contact JAL Covid-19 Cover Assistance if you have COVID-19 symptoms and also if you test positive.

符合資格的旅客

搭乘JAL營運JL班號的國際線航班旅客。

適用的出發日期

Flights that depart on/after December 23, 2020 and on/before Janurary 10, 2022

Applicable coverage period

Coverage is applicable for thirty-one days after the departure date of the first international flight with a JL flight number and operated by JAL.

Service details

Expenses are covered when incurred at the destination in relation to a positive test for COVID-19, or when quarantine isolation is instructed by designated authorities due to suspicious symptoms.

Applicable service conditions

保障服務有一定適用條件。請參閱保障服務指南以瞭解詳情。

  • 若您在海外檢出新型冠狀病毒陽性,JAL Covid-19 Cover將為您提供以下保障:協助您返回居住國家、醫療與藥品之費用,以及在核可設施隔離檢疫的費用。如需瞭解JAL Covid-19 Cover 保障額度與保障範圍的詳情,請參閱JAL Covid-19 Cover Guide以及常見問題。此外,2021年7月1日以後搭乘日航國際航班第一航段的乘客,若被判定為密切接觸者或收到隔離命令者,可適用檢疫住宿費用的保障服務範圍。
  • 如果您有新型冠狀病毒感染疑慮或檢測結果呈陽性,請立即聯絡JAL COVID-19 Cover Assiatance。請注意,適用範圍內的費用將直接支付予醫院、醫學中心或其他醫療設施。您自行支付的任何費用均無法受理核銷。此外,任何不適用於JAL COVID-19 Cover之費用均無法予以支付或退還。
  • JAL Covid-19 Cover適用期間為首段使用JL航班號碼的JAL營運國際線航班出發日起之31天內。若您在31天內返回居住國家,保障服務適用期間將在抵達時終止。

JAL COVID-19 Cover Guide(保障服務之適用條件)

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常見問題