JAPAN AIRLINES

Special handling for international tickets following the situation of pneumonia caused by the new coronavirus.

Thank you for your continuous support for JAL Group.
Special handling for international tickets (change/refund) of Japan Airlines international flights is as follows. 
Our Call Center is busy in response to this situation. Please accept our sincere apologies for any inconvenience caused. 
If you purchased tickets through travel agencies, please contact your travel agency.

Applicable tickets

Tickets issued by Japan Airlines with the following conditions.

  1. First segment of the ticket must be from Thailand to Japan.
  2. Date of Purchase
    Tickets issued before February 25, 2020 (Tuesday)
  3. Departure date
    Before March 31, 2020 (Tuesday)

Ticket refund/change

This service is not available on the JAL webiste, please contact JAL office below.

  1. Regardless of ticket rules and conditions, we accept refund without any fee.
    Even after the boarding date, we will accept your refund specially during the period below, if applicable for conditions above. 
    [Before departure] Within 1 year and 30 days from the date of issue
    [After commencement of travel] Within 1 year and 30 days from the date of travel commencement
  2. Reservation changes
    Passengers with eligible tickets may change departure date only once to another date on/before Jun 30, 2020 (Tuesday).

Contact

Japanese

001800-811-0600

Office hour

7:00 - 17:00

English/Chinese

1800-012-197

Office hour

7:00 - 17:00

Thai

0-2131-3300

Office hour

Mon - Fri 8:00 - 17:00

March 2, 2020
Japan Airlines

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