System Maintenance

Previous system maintenance

Thank you for using JAL Website.
Due to system maintenance, the following services will be temporarily suspended.
Please accept our apologies for any inconvenience.

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Service suspension period Services to be suspended
May 16, 2025 (Fri) 2:00 a.m. - 4:00 a.m. (JST)

JAL Website, JAL App

  • JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
  • Processing of new JAL Mileage Bank members' admission
May 18, 2025 (Sun) 8:00 a.m. - 8:15 a.m. (JST)

JAL Website, JAL App

  • Services for International Flight - purchase, changes, cancellations
  • Services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - mileage deduction, changes, cancellations.

All customer services at the JAL Contact Center or travel agents

  • Services for ticketing, changes and cancellations.

*System maintenance schedule is subject to change.