System Maintenance

Previous system maintenance

Thank you for using JAL Website.
Due to system maintenance, the following services will be temporarily suspended.
Please accept our apologies for any inconvenience.

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Service suspension period Services to be suspended
9 July 2025 (Wed) 17:00 p.m. - 18:00 p.m. (GMT)

JAL Website, JAL App

  • JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
  • Processing of new JAL Mileage Bank members' admission
12 July 2025 (Sat) 17:00 p.m. - 17:15 p.m. (GMT)

JAL Website, JAL App

  • JAL Mileage Bank Member login, post-login services (award ticket reservations, other benefit exchanges, personal information reference/update, etc.)
  • Domestic and International Flights Post-login services (reservation, purchase, reservation confirmation, reservation changes, reservation cancellation, etc.)
13 July 2025 (Sun) 16:30 p.m. - 16:45 p.m. (GMT)
13 July 2025 (Sun) 18:00 p.m. - 18:15 p.m. (GMT)
13 July 2025 (Sun) 15:10 p.m. - 15:30 p.m. (GMT)

JAL Website, JAL App

  • JAL Mileage Bank
    Services for Domestic Award Tickets, International Award Tickets and Upgrade Awards:
    Booking and ticketing, changes, cancellations and refunds

*System maintenance schedule is subject to change.