System Maintenance

Previous system maintenance

Thank you for using JAL Website.
Due to system maintenance, the following services will be temporarily suspended.
Please accept our apologies for any inconvenience.

Please scroll horizontally.

Service suspension period Services to be suspended
9 May 2026 (Sat) 23:30 p.m. - 10 May 2026 (Sun) 0:00 a.m. (GMT)

JAL Website, JAL App

  • All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations.
  • All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - booking, manage booking/view my reservation, changes, cancellations.

All customer services at the Customer Contact Center or travel agents

  • Flight booking, ticketing, changes and cancellations.

*System maintenance schedule is subject to change.