| Service suspension period |
Services to be suspended |
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| September 3, 2025 (Wed) 8:00 a.m. - 8:15 a.m. (JST) |
JAL Website, JAL App
- All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations
- All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - booking, manage booking/view my reservation, changes, cancellations.
All customer services at the JAL Contact Center or travel agents
- Flight booking, ticketing, changes and cancellations.
JAL App
- Notices of gate change, Check-in
Notices that could not be delivered during the service suspension may be delivered with a delay after the service is resumed.
Email, SMS
- Email and SMS (short message) notifications of time changes, flight cancellations, seat change etc.
- Email, SMS (short message) notifications of gate change, Check-in
- e-ticket receipt email and EMD receipt email.
Emails that could not be delivered during the service suspension may be delivered with a delay after the service is resumed.
|
| August 27, 2025 (Wed) 23:00 p.m. - August 28, 2025 (Thu) 2:00 a.m. (JST) |
JAL Website, JAL App
The latest information may not be updated during the maintenance time.
- Domestic and International Flights
Flight information (Arrivals & Departures)
- Domestic Flights
Flight Delay/Cancellation Information Search & Certificate display
Booking details screen Boarding Gate and Exit information
Flight information display of reserved flight information
|
| August 24, 2025 (Sun) 8:30 a.m. - 9:00 a.m. (JST) |
- About some emails
There may be cases where emails are delivered without some images or logos.
Emails that could not be delivered during the service suspension will be delivered with a delay after the service is resumed.
|
| August 12, 2025 (Tue) 3:00 a.m. - 3:30 a.m. (JST) |
JAL Website
- Japan Domestic Award Tickets
The latest information of your reservations may not be displayed or may be unavailable.
JAL App
- International Flights, and International Award Tickets
The latest information of your reservations may not be displayed or may be unavailable.
- Notices of Flight status (23 hours/3 hours before departure, Delayed/Cancelled), Boarding announcements (gate change, time change, Check-in)
Notices that could not be delivered during the service suspension may be delivered with a delay after the service is resumed.
Even if the information is delivered during the maintenance period, it may not be up-to-date.
Email, SMS
- Email and SMS (short message) notifications of time changes, flight cancellations, seat change etc.
- Email, SMS (short message) notifications of gate change, time change, Check-in and other announcements
- e-ticket receipt email and EMD receipt email.
Emails that could not be delivered during the service suspension may be delivered with a delay after the service is resumed.
"JAL Information" LINE Account
- LINE notification messages regarding "JAL Flight information" and "Boarding procedures"
- Rich menu functions ("Flight Information and Boarding Procedures" and "Airport Information")
If you make a new reservation or delete a reservation while the service is suspended, it is permitted that there may be a problem with the notifications.
Also, it is permitted that the rich menu may not work properly.
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