Flight Reductions, Measures Taken on Board and at the Airport, and Entry Restrictions by Country
More information regarding flight suspension and schedule change, changes in service in our lounges and on board, and entry restrictions and disinfection measures.
International Flights
Information regarding flight suspension, reduction of flight frequency, schedule change and non-scheduled service on international routes due to the impact of COVID-19.
Flight Suspension, Reduction of Flight Frequency, Schedule Change and Non-Scheduled Service
Search Live Departure and Arrival Times
Available from 2 days before the boarding date.
Entry Restrictions and Quarantine Measures
Each country updates its immigration policies and restrictions on entry or quarantine measures as they change.
There have been reports of passengers not being able to enter a country or denied boarding by other airlines at the connecting airport despite having the travel documents that are usually acceptable for entry. Customers are advised to check the relevant information from embassies, consulates, and health ornagizations of the destination country.
Inflight Meal and Liquor Service
Information regarding changes to inflight services due to the impact of COVID-19.
International Flights
All Classes
- Our hand towel service will be temporarily changed to providing disposable pre-packaged wet towels.
- We will temporarily stop handling cash for inflight sales from July 1, 2020.
- Acceptable forms of payment will be: credit cards, JAL coupons, JAL Travel Coupons, and JAL Gift Certificates.
Each Class
First Class
We will temporarily stop the magazine service from March 28, 2020.
Some à la carte menus has been discontinued or simplified.
There is no change in the service delivery.
Business Class
We will temporarily stop the magazine service from March 28, 2020.
Meals will be individually wrapped or served with the lids on.
The service style will change from replacing plates to a tray service.
Some à la carte menus has been discontinued or simplified.
Economy Class
Meals will be individually wrapped or served with the lids on.
Inflight meal service for flights to/from Dalian/Gaungzhou
OpenInflight Meal Service for Flights from Europe
OpenInformation on Airports and Branches
Check-in Counter Operating Hours
In response to the spread of the new Coronavirus, business hours of check-in counters at various airports will be changed. Please refer below.
Temporary Closure of London Heathrow Airport Terminal 3
In reaction to the Coronavirus , London Heathrow Airport Terminal 3 closed.
Terminal
Until July 28
moved to Terminal 2
From July 29
moved to Terminal 5
check-in counter is Zone C
Please confirm the location of the Japan Airlines check-in counters on the Flights Information Board situated at Terminal.
Checked baggage at Terminal5
Due to facility restrictions at Terminal 5, passengers who bring pets or checked baggage longer than 2.4m need to apply in advance.
Apply in advance
Pets or checked baggage longer than 2.4m.
Please contact the following in advance.
Please contact your nearest Japan Airlines branch or sales office.
If you need any information concerning the facilities of the airport, please access the London Heathrow Airport website.
- Link opens in new window. Site may not meet accessibility guidelines.
Temporary Closure of Frankfurt Airport Terminal 2
In reaction to the COVID-19 epidemic, Japan Airlines will move from Terminal 2 to Terminal 1 Effective July 1, 2020.
The JAL check-in counter is located at Terminal 1, Hall B, until further notice. Lastly, if you need any information concerning the facilities of the airport, please access the Frankfurt Airport website.
- Link opens in new window. Site may not meet accessibility guidelines.
