Previous system maintenance

System maintenance

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Service suspension period Services to be suspended
6 September 2025 (Sat) 18:00 p.m. - 18:30 p.m. (GMT)
  • About some emails
    There may be cases where emails are delivered without some images or logos.
    Emails that could not be delivered during the service suspension will be delivered with a delay after the service is resumed.
2 September 2025 (Tue) 23:00 p.m. - 23:15 p.m. (GMT)

JAL Website, JAL App

  • All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations
  • All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - booking, manage booking/view my reservation, changes, cancellations.

All customer services at the JAL Contact Center or travel agents

  • Flight booking, ticketing, changes and cancellations.

JAL App

  • Notices of gate change, Check-in
    Notices that could not be delivered during the service suspension may be delivered with a delay after the service is resumed.

Email, SMS

  • Email and SMS (short message) notifications of time changes, flight cancellations, seat change etc.
  • Email, SMS (short message) notifications of gate change, Check-in
  • e-ticket receipt email and EMD receipt email.
    Emails that could not be delivered during the service suspension may be delivered with a delay after the service is resumed.