Previous system maintenance

Please scroll horizontally.

Service suspension period	Services to be suspended
25 October 2025 (Sat) 23:00 p.m. - 23:15 p.m. (GMT)	JAL Website, JAL App Services for International Flight - purchase, changes, cancellations by credit card. Services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - mileage deduction, changes, cancellations. All customer services at the JAL Contact Center or travel agents Services for purchase, changes and cancellations by credit card.
19 October 2025 (Sun) 15:40 p.m. - 15:43 p.m. (GMT)	The following operations may not be available temporarily. JAL Website Domestic Flight, International Flight, Mileage services, and others.
19 October 2025 (Sun) 15:00 p.m. - 16:30 p.m. (GMT)	JAL Website, JAL App Some services for Domestic Award Tickets (manage booking/view my reservation, changes, cancellations) JAL App 2D barcode for International Flight
9 October 2025 (Thu) 19:00 p.m. - 19:15 p.m. (GMT)	JAL App Notices of gate change, Check-in Notices that could not be delivered during the service suspension may be delivered with a delay after the service is resumed. Email, SMS Email and SMS (short message) notifications of time changes, flight cancellations, seat change etc. Email, SMS (short message) notifications of gate change, Check-in e-ticket receipt email and EMD receipt email. Emails that could not be delivered during the service suspension may be delivered with a delay after the service is resumed.