Japan Airlines Co., Ltd.
JAPAN AIRLINES
AGENCY DEBIT MEMO POLICY
IN BSP FINLAND
In accordance with IATA Resolution 850m, Japan Airlines (JAL) hereby revises its Agency Debit Memo (ADM) Policy to be applied in BSP Finland.
This ADM policy is valid from April 20, 2023 until further notice.
Details
1. General
JAL will raise ADMs to collect amounts or make adjustments to agent transactions in respect of the issuance with JL plate (131) and use of BSP Standard Traffic Documents in ticketing/EMD, reissues and refunds in accordance with IATA Resolution 850m. When penalty charge is clearly mentioned, we issue ADMs based on the amount.
2. Scope
For ticket issuance, revalidation, reissue, refund and EMD issuance, refund with automated and/or manual fare quotes of all fare elements for published and private fares validated on JL.
The scope covers but is not limited to;
- Fuel surcharges
- Taxes and/or any government or local authority charges
- Change fees, Cancellation charge and/or applicable charges stated as part of the ticketing conditions or specifically informed by JAL
- Charge back cases or using unauthorized Credit Card defined on IATA Resolution 890
- Newly created PNRs or updated PNRs
- Commission: Ensuring correct commission or recall commission has been applied correctly
3. Violation of ticketing and refunds
JAL will issue ADM and claim the amount mentioned as penalty charge for following violations, in addition to fare difference.
Please scroll horizontally.
| Item | Description | Penalty Charge |
|---|---|---|
| Required Ticket Fields | For missing required inputs such as Endorsement box, conjunction ticket number, the original ticket number, etc. | USD50 Per passenger |
| Tour Code | For missing/incorrect/invalid Tour Code. | USD50 Per passenger |
| Ticketing Method | If the ticket is not issued correctly (fare rules, applicable conditions, etc.) | USD50 Per passenger |
| Inappropriate Use of JAL Validation | For usage of 131 CIP when JL is not included in the itinerary. | USD50 Per passenger |
| Incorrect Carrier Use | For including carriers when the fare rule/ticketing instruction does not allow. | USD50 Per passenger |
| Ticketing Incomplete Itinerary | For issuing with WL or open segments when the ticketing instruction and/or fare rule does not allow. | USD50 Per passenger |
| Abusive or Fraudulent Ticketing | For disregarding fare rules/JAL ticketing instruction such as using incorrect class or different class from the PNR, WL sector as HK, hidden city, beyond-destination and cross border, etc. | USD50 Per passenger |
| Ticketing Passive Segments | For issuing passive segments not substantiated by the corresponding active segments. | USD50 Per passenger |
| Credit Card Payment | Using unacceptable Credit Card. Charge back cases due to fraud use of Credit Card by a third person and/or JL receives a credit card dispute (charge back). |
USD50 Per passenger |
| Ticketing by Unacceptable Payment Method Against JAL Payment Policy | For using agents own card or any physical cards, virtual cards and Virtual account numbers issued in the name of the Travel Agent or someone acting on behalf of the Travel Agent. | Presented each time |
| Registration of Fictitious Ticket Number | For manually inserting a fictitious or previously used ticket number that does not match with passenger and/or existing itinerary in the PNR. | USD50 Per passenger |
| Stopover Violation | For deviating from the allowed number of stopovers or for the stopover without paying charges. | USD50 Per passenger |
| Ticketing Outside the Booking Country | For ticketing willfully conducted in a country other than that of the booking in order to avoid Airline’s control such as availability, fees and so on. | USD50 Per passenger |
| Refunds | For refunds with incorrect amount of fare, tax, surcharge, cancellation charge or recall commission or for refund by incorrect method or beyond valid period. For refunds that JAL has permitted to refund by GDS but AGT did not process. |
USD50 Per passenger |
| Incorrect Use of Waiver Code | For refunding inapplicable tickets with waiver code or for refunding without waiver code. | USD50 Per passenger |
4. Violation of booking
When the corresponding action is detected, ADM will be issued according to the amount specified for each item.
Please scroll horizontally.
| Item | JAL Booking Policy |
Description | Penalty Charge |
|---|---|---|---|
| Duplicate Bookings | Article 1 | For booking multiple seats on the same or conflicting flights on single or multiple PNRs for a same passenger. | USD50 Per segment/per passenger |
| Cancelation of Booking Before Departure | Article 2 | For failure of use the reserved flight without advance change or cancelation. | USD50 Per segment/per passenger |
| Invalid Name Change | Article 3 | For changing/correcting passenger name field. | USD50 Per segment/per passenger |
| Churning | Article 4 | For repeatedly cancelling/booking same itinerary in the same or different classes on one or more PNRs without ticketing by ticketing time limits. | USD50 Per segment/per passenger |
| Married Segment Control Violation | Article 5 | For intentionally breaking Married Segment Control. | Difference in fare between the highest applicable normal published fare of the applicable cabin and the fare collected per passenger or USD500 per segment/per passenger, whichever is greater. |
| Fraudulent Manipulation of Point of Commencement (POC Violation) | Article 6 | For unauthorized manipulation of Point of Commencement. | Difference in fare between the highest applicable normal published fare of the applicable cabin and the fare collected per passenger or USD500 per segment/per passenger, whichever is greater. |
| Fraudulent Manipulation of Booking Locale (POS Violation) | Article 7 | For booking willfully conducted from a country other than where the journey begins, with the intention of securing seats, etc. | Difference in fare between the highest applicable normal published fare of the applicable cabin and the fare collected per passenger or USD500 per segment/per passenger, whichever is greater. |
| Booking Class Fraud | Article 8 | For not issuing in booking class specified by the fare, or for issuing in different booking class than the PNR. | USD50 Per segment/per passenger |
| Fictitious Booking | Article 9 | For fictitious bookings. | USD50 Per segment/per passenger |
| Scatter Booking | Article 10 | For making group bookings which have same itinerary in multiple PNRs. | USD50 Per segment/per passenger |
| Secure Flight Passenger Data | Article 12 | For failure to register SFPD required by country of travel. | USD50 Per segment/per passenger |
| Disregarding Cabotage | Article 14 | For disregarding the cabotage rule issued by each government. | Presented each time |
| Discarding Unused Segments | Article 15 | For failure to remove non-ticketed unused segments (HK, TK, KK, HX, UN, UC, NO etc.) more than 24 hours prior to flight departure. | USD50 Per segment/per passenger |
| Discarding Passive Segments Not Used for Ticketing | Article 16 | For failure to remove passive segments (GK, YK, DS etc.) not used for ticketing more than 24 hours prior to flight departure. | USD50 Per segment/per passenger |
| PNR Claim | Article 19 | For processing PNR claim which is not approved by JAL. | USD50 Per segment/per passenger |
5. Processing of ADMs and Opposition Procedure
JAL will charge USD50 per ticket as administration fee unless penalty charge is clearly mentioned.
- BSP Link is exclusive medium through which ADMs must be billed and disputed.
- ADMs will be issued through BSP Link within 9 months of final travel date or refund date of the related STDs. For those beyond 9 months, ADMs will be issued manually out of BSP Link.
- JAL will provide specific details as to why the ADM is raised.
- In accordance with IATA Resolution 850m, agent shall dispute an ADM through BSP Link within 15 days (Including Saturday, Sunday and holidays) from the issued date of ADM.
- All disputes must be addressed and submitted with detailed information including supporting documents.
- JAL will reply within 60 days via BSP Link stating acceptance or denial of the dispute with clear explanation.
- Disputed ADMs will not be settled through BSP during the review.
- If the dispute is rejected, the ADM will be included in the next available billing.
- When there are no disputes concerning the ADM, it will be sent to the IATA Data Processing Center (DPC) 15 days after the issue date and settled.
6. Governing law
The contents are to be interpreted by the law in conformity with Japanese law.
Please refer to this link for the Japan Airlines Booking Policy.
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