Proud recipient of the Skytrax 5-star rating for two consecutive years.
A 5-STAR JOURNEY
A JourneyTo Peace of Mind
Travel that starts with Japan Airlines’ 5-star experience and ends with your peace of mind.
Business travel that feels like pleasure
Refresh & Rejuvenate
An inviting space for mindfulness and rejuvenation. Stop by before or between flights. We welcome you to savor fresh delicacies, refresh with a shower, catch up on work, or simply relax.
Peace of mind and comfort go hand-in-hand. That’s why we go beyond expected industry practices to create an exceptionally comfortable onboard experience. Our aircraft are designed with a reduced overall number of seats, slimmer seating for more leg room, and increased seat widths -- all designed to give you more space to rest and relax.
*Seating options vary across aircraft operations
Welcome to culinary innovation in the sky. Our in-flight meals are concepted and crafted by renowned chefs for wholesome dining and a delicious onboard experience.
Delightful distraction and engaging entertainment enhances your onboard experience. Our inflight wifi keeps you connected to work or home. Exclusive games, chart-topping music, Japanese programs, and the latest movies to keep you entertained in-flight.
*Entertainment options vary across aircraft operation
"Airport experience with JAL continues to be the best in the world. Service by the First lounge staff in Narita is that of a 5 star hotel."
"Amazing Sakura lounge service and staff attentiveness and hospitality."
"The food in the lounge is great, especially the beef curry and variety of drinks is fantastic!"
"Excellent seating space in Economy class!"
"The seat was the best I had on Economy class."
"The planes (787) layout and Economy seat spacing is very nice. The 2 x 4 x 2 config is a dream compared to other airlines."
"Your Premium Economy seat is just amazing, plenty of space, and the small partition makes it more personal and private."
"The Business Class seat is excellent, one of the best in the sky."
"I have never flown so well. Kind, hospitable service from the staff; delicious meals and free-flowing drinks."
"In-flight meals are fantastic. I love the Japanese meals prepared for the business class cabin and look forward to it even after staying in Japan."
"The business class western meal that I selected was delicious in every course. The wagyu steak was the best steak ever aboard any airlines including JAL."
"The vegetarian meal I had was also wonderful, so good I took a photo of it to show my mother after!"
"You have quite a wide and recent movies for selection."
"It is great that you have manga comic to read on your planes."
"Professional and Polite attitude from all employees from check-in, lounge service, and flight crew. Excellent!"
"Omotenashi! Your cabin crew service and friendliness is second to none. Nice, warm and attentive."
"The cabin crews are sincere, warm and so very polite - all with a smile. They are well trained and professional. Everything is clean and organized."
"The craft is always cleaner than the other airlines."
"The bathroom facilities were excellent and the cabin crew kept it very clean. I really appreciated the wash let facility on board the flight"
JAL AWARD HISTORY
JAL's excellent services have been recognized with many awards.
Tripadvisor has awarded Japan Airlines as "2020 Best Airline in Japan"
JAL named the Most Consistent Winner in past 5 years and best Asia Pacific Major Mainline Airline in 2018 for on-time performance.