| Service suspension period |
Services to be suspended |
|---|
| April 7, 2026 (Tue) 2:00 a.m. - 5:00 a.m. (JST) |
JAL Website, JAL App
- JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
- Processing of new JAL Mileage Bank members' admission
|
| March 31, 2026 (Tue) 1:32 a.m. - 1:47 a.m. (JST) |
Email, SMS
- Email and SMS (short message) notifications of time changes, flight cancellations, seat change etc.
- Email of Waitlist reply
- Email, SMS (short message) notifications of Check-in announcements
- Notification of Flight information
- E-ticket receipt email and EMD receipt email
- Receipt of either Home Print Boarding Pass and Mobile Boarding Pass (Including adding to Wallet)
Delivery will not be permitted while service is suspended.
JAL App
- Notifications of Check-in announcements
Delivery will not be permitted while service is suspended.
- Display Mobile Boarding Pass
JAL Website
- Display e-ticket receipt
- Display and storage to Wallet of either Home Print Boarding Pass and Mobile Boarding Pass
|
| March 24, 2026 (Tue) 2:00 a.m. - 5:00 a.m. (JST) |
JAL Website, JAL App
- JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
- Processing of new JAL Mileage Bank members' admission
|
| March 19, 2026 (Thu) 2:00 a.m. - 4:00 a.m. (JST) |
JAL Website, JAL App
- JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
- Processing of new JAL Mileage Bank members' admission
|
| March 15, 2026 (Sun) 22:00 p.m. - March 16, 2026 (Mon) 4:30 a.m. (JST) |
JAL Website, JAL App
- JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc)
- All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations, Flight Status
- JAL Mileage Bank
JAL Mileage Bank Enrollment
Post-login services (benefit exchanges, personal information reference/update, etc.)
All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards (booking, manage booking/view my reservation, changes, cancellations)
- International Flight Online Check-in
|
| March 14, 2026 (Sat) 16:00 p.m. - 16:30 p.m. (JST) |
JAL Website, JAL App
- All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations, Online Check-in service.
- All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - booking, manage booking/view my reservation, changes, cancellations.
All customer services at the Customer Contact Center or travel agents
- Flight booking, ticketing, changes and cancellations.
|
