JAPAN AIRLINES

Win a Trip with JAL FAQ

Application

Can I apply for my family or friends along with my own application?

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When can I apply?

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How many people can I apply for?

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Can I apply to travel in Class J or First Class?

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I'm not a JAL Mileage Bank member, can I still apply?

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What does "Today's application has been closed. Please try again after 0:00(JST)." mean?

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I entered my JMB membership number incorrectly. What should I do?

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Can children travel alone on this service?

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"Daily search limit reached. Please search again tomorrow or later" I see this message and can't apply. Why?

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How do I apply?

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What information do I need to enter to apply?

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How do I check the details of my application?

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I forgot the possible destinations shown when I applied, where can I find them?

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I've received an email about a cancellation. What should I do?

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Eligible flights and itineraries

Are there times when I can't use the system?

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When is the destination chosen?

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Can I choose the destination?

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How are the possible and actual destinations chosen?

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What can I do if I don't like the possible destinations shown?

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If I choose Osaka (Itami or Kansai), can I choose between flights from Itami and Kansai airports?

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Can I return to the same airport?

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Can I fly from an airport other than Haneda, Itami or Kansai?

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What's the difference between Check Application Details and Check Flight Details?

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Can anyone check the status of the application?

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Can anyone check the flight?

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Changes and cancellations

Can I cancel?

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Can I change or cancel for some of the passengers?

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Can I make changes after applying?

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Can I change or reapply if the flight is canceled or delayed, or predicted to be canceled or delayed?

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the Coronavirus related

Why suspend application reception?

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When will the campaign be reopened?

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I have already applied, but will my domestic reservations be unavailable?

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I want to change my flight schedule due to the Coronavirus. Is it possible to change the reservation?

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Other

If you have any other questions, please inquire with the Campaign Office at the contact details below.

Win a Trip with JAL Campaign Office

Notes

After Jun 1, 2020(Mon), the campaign office has only been available in English.
The available hours have also been changed to 8:00 to 19:00 (Japan time).
We apologize for any inconvenience this may cause to our customers and thank you for your understanding.

Toll free number is not available.

Please have your reservation number (starting with "F"), JMB information (name, member number) ready.

If the questions are not able to be answered in the call. The campaign office will contact you on a later date.

Call Us

+81-(0)3-5460-0311
Available period: Jun 1, 2020 (Mon) 8:00 - September 30 (Wed) 19:00 (JST)
Available hours: 8:00 - 19:00 (JST)
Remarks: Only after entering Japan
Contact us in only English