On the day of departure at the departure airport, changes are allowed only if there are available seats on an earlier flight operated by the JAL Group on the same segment.
See below for what you can do at the airport on the day of departure.
If you have any other questions, please inquire with the Campaign Office at the contact details below.
After Jun 1, 2020(Mon), the campaign office has only been available in English.
The available hours have also been changed to 8:00 to 19:00 (Japan time).
We apologize for any inconvenience this may cause to our customers and thank you for your understanding.
Toll free number is not available.
Please have your reservation number (starting with "F"), JMB information (name, member number) ready.
If the questions are not able to be answered in the call. The campaign office will contact you on a later date.