JAL Mileage Bank: Service Temporarily Suspended Due to Login-Related System Improvements

Thank you for flying with JAL Group.

 

The JAL Mileage BANK (JMB) login system is scheduled to be renewed on October 20, 2021 (Wednesday) (Japan time).
See below for details about the system renewal.

This will result in a suspension of services. During this time, some services on the JAL website, such as booking and purchasing flight tickets or changing membership details, will be unavailable.

 

Note that same-day flights will not be affected.

We anticipate that our customer service lines will be busy just before and after services are suspended. Please allow plenty of time for completing necessary procedures such as purchasing tickets.

Service Suspension Period

October 19, 2021 (Tue) 23:00 p.m. - October 20, 2021 (Wed) 5:00 a.m. (Japan time)

Unavailable Services

Japan region

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Service suspension period Services to be suspended
October 19, 2021 (Tue) 23:00 p.m. - October 20, 2021 (Wed) 5:00 a.m. (Japan time)
[JAL website, JAL App]
  • All services for International Flight (booking,purchase,manage booking/view my reservation,changes, cancellations, Web check-in)
  • All services for International Award Tickets and Upgrade Awards (booking,manage booking/view my reservation,changes, cancellations)
October 20, 2021 (Wed) 2:00 a.m. - 5:00 a.m. (Japan time)

[JAL website, JAL App]

  • All services for Domestic (booking,purchase,manage booking/view my reservation,changes, cancellations)
  • All services for Domestic Award Tickets (booking,manage booking/view my reservation,changes, cancellations)
  • All services for JMB members including member login
  • JMB Online Enrollment
  • Flight Delay / Cancellation / Diversion Information and Certificate (International flights and Japan domestic flights)
  • Flight Status (International flights and Japan domestic flights)

 

[Call Center]

  • JMB MATTERU KUN (Japan region) : All function that is required JMB login
  • Reseravtion Center and JAL mileage bank center in U.S and Canada : JMB login
  • Reservation Center and JAL mileage bank center in Europe : JMB login

 

Overseas region