Paid advance seat selection for Extra Legroom Seat
Overview
This paid service lets you book seats with extra legroom, such as emergency exit row or bulkhead seats.
Enjoy a more relaxed and comfortable flight.
- Paid seat can be selected from exit row and/or bulkhead seat when available.
In some aircraft type code such as V40, seats with extra legroom are not in front row. - Seat availability is limited.
- Seat configuration type varies by aircraft type.
Relax in a seat with extra legroom
Extra legroom provides more space to stretch out with improved comfort. Fee-based options include a bulkhead or an exit row seat.
Easier access to the aisle at any time
By reserving an exit row seat, experience a stress-free flight with direct access to the aisle throughout your journey.
- For the safety of our customers, any movement is recommended when the seatbelt sign is off. Select aircraft (configuration V40) may differ in legroom space. Please check specific seat maps prior to travel.
Easy steps to reserve a seat
Extra legroom seats are fee-based and are available to reserve during the reservation process or after completion of the ticketed reservation.
Fee-based seats are marked with a ☆ on the seat map and are limited in quantity.
Booking
Service Fee
Paid seat extra fee varies by region of purchase.
- If you purchase in the other rigions except for Japan and Canada, you will be paying in currency applicable to each region equivalent to the US dollar amount.
Please scroll horizontally.
| Routes | Sales in Japan | Sales in Canada | The Other |
|---|---|---|---|
| Flights between Japan and Europe, North America, Australia, and India | JPY 10,000 | $ 100 (CAD) | US$ 100 |
| Flights between Japan and South East Asia (Except Manila) | JPY 6,000 | $ 60 (CAD) | US$ 60 |
| Flights between Japan and East Asia, Guam, Manila and Vladivostok | JPY 4,000 | $ 40 (CAD) | US$ 40 |
- Per passenger/Per flight segment
- Extra paid seat fee for child will be same as adult
- Infants traveling without a seat is not required to purchase.
- You can check the availability on the seat map during your booking process.
Applicability
Eligible Ticket and Applicable Flight
- JAL International Tickets (Tickets issued by Japan Airlines starting with '131' )
- Ticketed as JAL international flight numbers and operated by JAL
Booking class
Passengers who have reservation with below booking class
Economy class (B/H/K/M/L/V/S/N/Q/O/T)
- JMB Diamond, JGC Premier, JMB Sapphire, JMB Cristal, JAL Global Club and One World Tier Status members can choose extra legroom seats free of charge in advance.
Extra Legroom Seat is available free of charge through JAL contact center for an accompanying passenger traveling in the same class with status members above. - If you have booked your flight with booking class "Y", you can select extra legroom seats free of charge in advance.
- Certain fare types not eligible for advance seat selection service are not eligible for paid seat.
This paid seat service is not applicable to certain fares such as Group inclusive tour fares. - There may be cases where the inclusive tour purchased at the travel agent is not eligible for this service.
- The range of seats available for selection may be limited based on fare type, required mileage (award ticket) and purchase location.
Because only a limited number of seats can be pre-selected, we may not be able to accommodate your preferences. - Emergency exit row seats will be limited to passengers satisfying all of the conditions.
Exit row seats will be re-assigned on the day of departure without any refund if customers do not meet any of the safety criteria.
How to apply for the service and way of boarding
How to purchase
You can purchase this service at the same time as you purchase your ticket on the JAL website or, you can purchase it afterwards from the "Manage Booking" function on our website.
To apply for this service, please see below for details.
- Purchases can be made before check-in (including Online Check-in) is complete.
- This service is not for sale at Check-in counters.
- Customers traveling with infants can purchase this service by calling theie nearest customer contact center.
- As arrangements will need to be checked for passengers traveling with an infant, seats cannot be selected via the JAL website. Please contact JAL contact center.
- If have made a reservation, you cannot purchase this service until you have issued your ticket. Please make your purchase using the "Manage Booking" function on our website.
- Passengers who purchase or change airline tickets at other than JAL website and who meet following condition cannot purchase this service at JAL website. There are other conditions besides the following, please contact JAL contact center to purchase.
As there are other conditions except for the below condtions, please contact JAL contact center if you would like to purchase it.
・In case passenger purchased ticket in a country other than the country where they commence the travel.
Example: Purchase ticket departing from Japan at JAL contact center in America.
・In case passenger changed their ticket in a country other than the country where they commence the travel.
Example: Change ticket departing from United Kingdom at ticketing counter in Tokyo.
If you would like to reserve or purchase a ticket, please see this section Open
If you have already purchased a ticket, please see this section Open
Payment Method
Credit card
Way of boarding
You can check in and get on board as usual with the boarding pass where your seat number of the paid seat displays.
Automatic Check-in/Online Check-in is available when you purchased paid seat.
Changes and Refunds (Voluntary)
Changes
Change seat on the same flight
Changing from a paid seat to another paid seat
Seat changes on the JAL website are available without any additional charges.
At the JAL Contact Center, we will adjust the charge difference and process the exchange of the EMD.
Changing from a paid seat to a free seat
Seat changes are permitted; however, the purchased EMD will not be refunded.
Flight Change
Flight changes after purchasing a paid seat are accepted only through the JAL Contact Center.
Selecting a paid seat on the new flight
We will adjust the charge difference and process the exchange of the EMD to the new flight (limited to within one year from the EMD issue date).
Selecting a free seat on the new flight
The purchased EMD will be refunded.
Upgrades to higher classes with awards or paid upgrade
Purchased EMD is refundable.
If you apply for an upgrade through the JAL Website or at the airport on the day of boarding, please contact the JAL Contact Center to request a refund.
Refunds
After purchasing this service, if no change or refund of ticket is made, purchased EMD is non-refundable.
If you are requesting a refund for your flight ticket
JAL website / JAL Contact Center
Refund for purchased EMD will be processed together with the ticket refund procedures.
- Refund deadline: within 1 year and 30 days from the EMD issue date
For customers who purchased tickets through travel agencies
Please contact the travel agency where the ticket was purchased for any changes or refunds.
Once the travel agency completes the ticket change or refund process, purchased EMD will be refunded by JAL.
- Refund deadline: within 1 year and 30 days from the EMD issue date
Changes and Refunds (Involuntary reasons other than passenger convenience)
Seats may be changed by JAL for reasons other than passenger convenience, such as flight equipment change, weather reasons, etc.
We will arrange alternate seating similar to original paid seat type whenever possible.
Please note that depending on the alternative flight, seats may be reassigned to free seats or paid seats with different attributes (aisle/window side, etc.).
How to check service on the JAL website
If this service has been rearranged, it will be indicated in the flight information field on the reservation details screen.
Please check the status of service rearrangement at latest one day before departure.
Passengers who purchased tickets through JAL
Please register your contact information on the reservation details page in order to receive various notifications (e.g., seat number changes) regarding your reservation.
When seat is rearranged to another paid seat
No further procedure is required.
If you do not accept the paid seats that have been reassigned
If you wish to change to a free seat for reasons such as a change in preferences (window/aisle seat), purchased EMD will be refunded.
Please contact the JAL Contact Center for assistance.
- Refund deadline: within 1 year and 30 days from the EMD issue date
When seats are assigned to free seats
Purchased EMD will be refunded. The JAL Contact Center will contact you for refund procedures.
The JAL Contact Center will contact you for refund procedures.
When rebooked to flights operated by other airlines
Purchased EMD will be refunded.
Please contact the JAL Contact Center for assistance.
- Refund deadline: within 1 year and 30 days from the EMD issue date
Seat assignments on flights operated by other airlines are not guaranteed.
Please check the operating airline’s website for details.
If you are requesting a refund for your flight ticket
Purchased EMD will also be refunded.
Passengers who purchased tickets through travel agency
When seats are assigned to paid seats
When rebooked on the same route
No further procedure is required.
When flights have been rebooked with a changed itinerary, or through a travel agency
Please contact the JAL Contact Center by the day before departure after the travel agency has completed the ticket process.
If you do not accept the paid seats that have been reassigned
If you wish to change to a free seat for reasons such as a change in preferences (window/aisle seat), purchased EMD will be refunded.
Please contact the JAL Contact Center for assistance.
- Refund deadline: within 1 year and 30 days from the EMD issue date
When seats are assigned to free seats
Purchased EMD will be refunded. The JAL Contact Center will contact you for refund procedures.
When rebooked to flights operated by other airlines
Purchased EMD will be refunded.
Please contact the JAL Contact Center for assistance.
- Refund deadline: within 1 year and 30 days from the EMD issue date
Seat assignments on flights operated by other airlines are not guaranteed.
Please check the operating airline’s website for details.
If you are requesting a refund for your ticket
Please contact the travel agency where the ticket was purchased for any refunds.
Once the travel agency completes the ticket refund process, purchased EMD will be refunded by JAL.
- Refund deadline: within 1 year and 30 days from the EMD issue date