• Limited-time offer Taking safety and security to the next level. All customers traveling on JAL international flights are eligible for JAL Covid-19 Cover, which provides complimentary COVID-19 support. Limited-time offer Taking safety and security to the next level. All customers traveling on JAL international flights are eligible for JAL Covid-19 Cover, which provides complimentary COVID-19 support.

JAL has teamed up with Allianz Travel to provide all customers traveling on JAL international flights complimentary cover for medical, testing and quarantine expenses incurred as a result of testing positive for COVID-19 during their travel. A 24-hour support line is available from anywhere in the world where customers can consult with trained staff if they suspect they have become infected with COVID-19.
We are committed to supporting all our customers who need to travel at this time.

JAL Covid-19 Cover Assistance

Support line is available 24 hours a day in English and Japanese (the same contact number is used for both languages).

Documents required when contacting JAL Covid-19 Cover Assistance

  • Please prepare your passport, e-ticket, boarding pass and, if you test positive before entering the country, your official positive test result.

Calling from Japan [Toll-free]

For inquiries on flight reservations, please contact us here.

Calling from outside Japan [Toll-free]

North America

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Europe

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East Asia

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Asia / Oceania

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From other areas

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For inquiries on flight reservations, please contact us here.

JAL Covid-19 Cover features and service details

We will support the safety and comfort of all passengers traveling on JAL international flights should they encounter a need for assistance.

Features and service details

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Points to bear in mind

To benefit from this service you must contact us in advance. Please ensure you contact JAL Covid-19 Cover Assistance if you have COVID-19 symptoms and also if you test positive.

Eligible customers

Customers taking JAL operated international flights with JL flight numbers.

Eligible customers

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Applicable departure dates

Flights that depart on/after December 23, 2020 and on/before January 10, 2022

  • JAL operated international flights with a JL flight number

Applicable departure dates

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Applicable coverage period

Coverage is applicable for thirty-one days after the departure date of the first international flight with a JL flight number and operated by JAL.

Applicable coverage period

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Service details

Expenses are covered when incurred at the destination in relation to a positive test for COVID-19, or when quarantine isolation is instructed by designated authorities due to suspicious symptoms.

Service details

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Applicable service conditions

There are conditions that apply to the coverage. Please check the JAL Covid-19 Cover for details.

  • If you test positive for COVID-19 overseas, JAL Covid-19 Cover will cover the following: assist you in returning to your country of residence, the cost of medical expenses and medication, the cost of isolation expenses in approved facilities. If your first JAL operated international flight departs after July 1, 2021, isolation costs will also be covered for customers who have been instructed by designated authorities to quarantine in an approved facility for being suspected of having COVID-19. For details on the expenses supported by JAL Covid-19 Cover and the cover limits, please refer to JAL Covid-19 Cover Guide, and FAQ.
  • If you test positive for COVID-19, please contact the JAL Covid-19 Cover Assistance support line immediately as shown below. Please note that applicable costs will be paid directly to the hospitals, medical centers or other medical facilities, and anything you pay yourself cannot be reimbursed afterwards. Also, any costs not applicable under JAL Covid-19 Cover cannot be paid or refunded.
  • JAL Covid-19 Cover is eligible for 31 days after the departure date of the first international JAL operated flight with a JL flight number you take. If you return to your country of residence within 31 days, your coverage will cease at that time.

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FAQs

Am I covered if I test positive for COVID-19 after I return home to my country of residence?

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Can I receive reimbursement for expenses incurred at my destination that I have paid for myself?

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Is there any support in my country of residence?

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Are COVID-19 testing expenses covered?

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Are other illnesses or injuries other than COVID-19 covered?

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Read more

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Providing a safe and secure travel experience