Yes. However, cover only applies from your first international flight, so cover is not available while traveling on the domestic flight.

No. Only JAL operated international flights with JL flight numbers are included in the cover.

As long as the flight departs between December 23, 2020 and January 10, 2022 (inclusive) it will be eligible regardless of the ticket purchase date.

Yes. Your traveling companions are covered by this same service.

Medical evacuation arrangements may be considered when deemed necessary by a doctor for reasons such as there being long-term health effects due to COVID-19, and when the appropriate medical care cannot be provided locally.

You are not covered. If the first JAL international flight in your itinerary was before December 23, 2020 you are not eligible for cover.

You are covered for a maximum of 14 days if you are placed into quarantine or isolation, and if you are hospitalized, you are covered until your medical specialist has decided that you have recovered enough to not require further assistance or until you have been medically evacuated.

Isolation costs are covered for up to 14 days even if it exceeds the 31-day limit.

(For example: If you test positive on the 20th day after your first JAL international flight (JL flight number operated by JAL) and need to be isolated for 14 days, the period will exceed the 31-day limit, but the entire 14-day isolation period is applicable.)

We wil continue this support until all customers have finished their applicable period of cover.

No, you cannot extend the coverage period.

Only the body repatriation costs would be covered up to a maximum of 1,500 Euros.

They would not be covered.

They would not be covered.

Cover only applies if you test positive.

If you test positive at the airport before immigration, please contact JAL Covid-19 Cover Assistance immediately.

It would not be covered.

This is not covered. Please contact the JAL customer contact center or the travel agent where you purchased your ticket to enquire about your options.

They are not covered. Please contact the JAL customer contact center or the travel agent where you purchased your ticket to enquire about your options.

You are covered as you do not enter your country of residence until you go through immigration clearance. However if you are required to go to hospital or accommodation for isolation, you must go through immigration clearance and so this service will no longer be applicable as you have entered your country of residence. Because of this, if you test positive to a test taken before you enter your country of residence, expenses incurred after this are not applicable.

*Country of residence: the country where you have spent more than180 days within the last 365 days at the time you are diagnosed with COVID-19.

No, this service can not be used as alternative to having travel insurance. You must arrange separate travel insurance coverage for COVID-19 to comply with this requirement.

However, if you are travelling to Thailand, JAL Covid-19 Cover is available as an alternative. Please contact JAL Covid-19 Cover Assistance at least 7 days prior to departure if you wish to use this service.

If Thailand is your country of residence^*1, you are not covered by JAL Covid-19 Cover.

Under 18 years old based on UNICEF

Yes, when your first JAL operated international flight departs after July 1, 2021 isolation costs will also be covered for customers who have been requested by designated authorities to quarantine in an approved facility for being suspected of having COVID-19. A maximum of EUR100 per day for up to 14 days will be covered.

If your first JAL operated international flight departs on/after July 1, 2021, isolation costs will be covered only if you are instructed to isolate by designated authorities such as a medical doctor, or the local health department. Testing costs will also be covered if you test positive. To take advantage of this service you need to contact JAL Covid-19 Cover Assistance in advance. Any expenses incurred or tests undertaken before contacting us are not covered. Additionally, if you test negative, no expenses are covered.

If your first JAL-operated international flight departs on/after July 1, 2021, isolation costs will be covered even if you have not tested positive. If you subsequently test positive to COVID-19, your testing expenses are covered. To take advantage of this service, you must contact JAL Covid-19 Cover Assistance in advance. Testing and other expenses incurred before contacting us are not covered. Additionally, testing expenses are not covered if you test negative.

Please contact JAL Covid-19 Cover Assistance in advance. Cover will be applicable if you test positive to COVID-19. If you test negative, cover is not applicable. Self-isolation costs incurred when you make your own decision to isolate will not be eligible for cover.

If you are instructed by designated authorities such as a medical doctor, health department, or airport quarantine to be isolated for being suspected to have COVID-19, isolation fees will be covered. Please inform JAL Covid-19 Cover Assistance as soon as you are instructed to be isolated.