JAL Covid-19 Cover features and conditions
We will support the safety and comfort of all passengers traveling on JAL international flights should they encounter a need for assistance.
Features and conditions
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- Applicable period: December 23, 2020 to June 30, 2021.
- Provided complimentary to all customers on JAL operated international flights with JL flight numbers.
- 24-hour support line to advise on medical and accommodation arrangements should the need arise.
- Cover is provided automatically, no application is needed.
- Coverage for up to 150,000 euros of medical expenses.
- Up to 100 euros per day with a maximum of 14 days to cover the cost of quarantine isolation.
To benefit from this service you must contact us in advance. You must contact JAL Covid-19 Cover Assistance if you have symptoms you suspect could be caused by COVID-19.
Customers taking JAL operated international flights with JL flight numbers.
Eligible customers
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Customers taking JAL operated international flights with JL flight numbers departing the specified period.
- Child and infant tickets, tickets issued via travel agencies, inclusive package tours, and award tickets are also eligible.
- Codeshare flights operated by other airlines are not eligible.
- No application is needed in advance.
Applicable departure dates
Flights that depart on/after December 23, 2020 and on/before June 30, 2021
Applicable departure dates
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Cover applies when you depart during the specified period on a JAL operated international flight with a JL flight number.
When your first international flight departing from your country of residence is a JAL operated flight with a JL flight number
Example: When your country of residence is Japan
When you connect from another airline to a JAL operated flight with a JL flight number
Example When your country of residence is USA
When you depart on a JAL operated flight with a JL flight number but return using a different airline or other travel method
Example: When your country of residence is the UK
When you have a one-way ticket departing the country of residence
Example: When your country of residence is Singapore
- Country of residence: The country where you spent at least 180 of the last 365 days before testing positive
31 days after the departure date of the first international flight on a JAL operated flight with a JL flight number. Or upon entering your country of residence, whichever is earlier.
What period is covered?
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Example:If you return to your country of residence within 31 days, your coverage will cease at that time.
Costs incurred at the destination in relation to a positive test for COVID-19 are covered.
Coverage details
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- Medical costs: Hospital costs incurred due to the treatment of COVID-19 are covered up to a maximum of 150,000 euros for each applicable period.
- Isolation accommodation costs due to quarantine: Coverage up to 100 euros per eligible person per day for a maximum of 14 days.
- Medical evacuation (support to return to home country): Cover is provided to return to your country of residence if it is deemed necessary by a medical doctor. Up to a maximum of 1,500 euros per person.
- Repatriation of body in case of death as a result of COVID-19: Cover up to 1,500 euros.
Applicable conditions for cover
There are conditions that apply to the coverage. Please check the coverage guide for details.
- If you test positive for COVID-19 overseas, JAL Covid-19 Cover will cover the following: assist you in returning to your country of residence, the cost of medical expenses and medication, the cost of isolation expenses in approved facilities. For details on the expenses supported by JAL Covid-19 Cover and the cover limits, please refer to JAL Covid-19 Cover Guide, and FAQ.
- If you test positive for COVID-19, please contact the JAL Covid-19 Cover Assistance support line immediately as shown below. Please note that applicable costs will be paid directly to the hospitals, medical centers or other medical facilities, and anything you pay yourself cannot be reimbursed afterwards. Also, any costs not applicable under JAL Covid-19 Cover cannot be paid or refunded.
- JAL Covid-19 Cover is eligible for 31 days after the departure date of the first international JAL operated flight with a JL flight number you take. If you return to your country of residence within 31 days, your coverage will cease at that time.
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