Yes. However, cover only applies from your first international flight, thus will only start when you board the connecting international flight. It will not be eligible on the domestic flight.

No. Only JAL operated international flights with JL flight numbers are included in the cover.

As long as the flight departs between December 23, 2020 and September 30, 2021 it will be eligible regardless of the reservation or purchase dates.

Yes. Your traveling companion(s) are covered if they travel on the same itinerary on a JAL flight.

Medical evacuation arrangements may be considered when deemed necessary by a doctor for reasons such as there being long-term health effects due to COVID-19, and when the appropriate medical care cannot be provided locally.

No. If your first JAL international flight in your itinerary was before December 23, 2020 you are not eligible for cover.

You are covered for a maximum of 14 days if you are placed into quarantine or isolation, and if you are hospitalized, you are covered until your medical specialist has decided that you have recovered enough to not require further assistance or until you have been medically evacuated.

Isolation costs are guaranteed up to 14 days even if it exceeds the 31-day limit.
(For example: Test positive on the 20th day after your first JAL international flight and need to be isolated for 14 days. )

It will start on December 23, 2020, and end when all customers have finished their period of cover.

No, you cannot extend the coverage period.

Only the body repatriation costs would be covered up to a maximum of 1,500 Euros.

No, they would not be covered.

No, they would not be covered.

No, cover only applies if you test positive.

If you test positive at the airport before immigration, please contact JAL Covid-19 Cover Assistance immediately.

No. This is not covered.

No. This is not covered. Please contact the JAL customer contact center to enquire about your options.

No, ticket service fees are not covered. Please contact the JAL customer contact center for assistance.

Yes, you are covered as you do not enter your country of residence until you go through immigration however if you are required to go to hospital or accommodations for isolation, you must go through immigration and at the time of entering your country of residence this service is no longer valid. Therefore, the cost is not covered. 

*Country of residence: the country where you have spent more than180 days within the last 365 days at the time you are diagnosed with COVID-19.

No, this service can not be used as alternative to having travel insurance. You must arrange separate travel insurance coverage for COVID-19 to comply with this requirement.

However, if you are travelling to Thailand, JAL Covid-19 Cover is available as an alternative. Please contact JAL Covid-19 Cover Assistance at least 7 days prior to departure if you wish to use this service.

If Thailand is your country of residence^*1, you are not covered by JAL Covid-19 Cover.

Under 18 years old based on UNICEF

Yes, when your first JAL operated international flight departs after July 1, 2021 isolation costs will also be covered for customers who have been requested by designated authorities to quarantine in an approved facility for being suspected of having COVID-19. A maximum of EUR100 per day for up to 14 days will be covered.

If your first JAL operated international flight departs after July 1, 2021 isolation costs  will be covered only if you are instructed to isolate by designated authorities such as a medical doctor, or the health department. Testing costs will only be covered when you contact JAL Covid-19 Assistance prior to the testing, and you also test positive.

If your first JAL operated international flight departs after July 1, 2021, yes, isolation costs will be covered with a maximum of EUR100 per day, for up to 14 days even prior to receiving a positive test result.

Testing costs will only be covered when you contact JAL Covid-19 Assistance prior to the testing, and you also test positive.

If you are instructed by designated authorities such as a medical doctor, health department, or airport quarantine to be isolated for being suspected to have COVID-19, isolation fees will be covered. Please inform JAL Covid-19 Cover Assistance as soon as you are instructed to be isolated.