JAPAN AIRLINES

JAL Group Offices and Contact us in EUROPE and AFRICA, MIDDLE EAST

  • All business hours are in local time.

European Reservation Center in London

Open

From Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Norway, Portugal, Russia, Spain, Sweden, Switzerland, The Netherlands and U.K., please refer to JAL office listings.

We will be introducing remote working to the European contact centre. Because of limitation within the remote working environment, it may take longer to answer your call, depending on the content of your inquiry.

We sincerely apologize for the inconvenience and appreciate your understanding.

Office Hours (UK time)
English / Japanese    Daily  9:30 - 17:00
German / French       Monday to Friday (including public holidays) 9:30 - 17:00

  • Italian / Spanish services closed

From other countries, following numbers are also available for international calls.

Japanese

Non-Japanese

To customers who wish to receive a refund.

 

We have prepared refund form for tickets that cannot be refunded through the website below.

If you have a ticket that cannot be handled on the website, you can apply for a refund from the following link.

  • In the event of flight cancellation due to flight reduction or bad weather

We also encourage you to make use of our auto-response chat service.

AUSTRIA

Reservations and Information

Open

Reservations and Information will be undertaken by European Reservation Center in London.

Japanese Language

Telephone

English / German Language

Telephone

Anrufe können in englischer Sprache empfangen werden. Wenn Sie Hilfe auf Deutsch benötigen, informieren Sie den Betreiber und Sie werden mit einem externen Dolmetscher verbunden.

BELGIUM

Reservations and Information

Open

Reservations and Information will be undertaken by European Reservation Center in London.

Japanese Language

Telephone

English Language

Telephone

Si vous avez besoin d'assistance en français, veuillez en informer l'opérateur et vous serez mis en relation avec un interprète externe".

DENMARK

Reservations and Information

Open

Reservations and Information will be undertaken by European Reservation Center in London.

Japanese Language

Telephone

English Language

Telephone

FINLAND

Reservations and Information

Open

Reservations and Information will be undertaken by European Reservation Center in London.

Japanese Language

Telephone

English Language

Telephone

FRANCE

Reservations and Information

Open

Reservations and Information will be undertaken by European Reservation Center in London.

Japanese Language

Telephone

English / French Language

Telephone

Si vous avez besoin d'assistance en français, veuillez en informer l'opérateur et vous serez mis en relation avec un interprète externe".

GERMANY

Reservations and Information

Open

Reservations and Information will be undertaken by European Reservation Center in London.

Japanese Language

Telephone

English / German Language

Telephone

Anrufe können in englischer Sprache empfangen werden. Wenn Sie Hilfe auf Deutsch benötigen, informieren Sie den Betreiber und Sie werden mit einem externen Dolmetscher verbunden.

IRELAND

ITALY

Reservations and Information

Open

Reservations and Information will be undertaken by European Reservation Center in London.

Japanese Language

Telephone

English Language

Telephone

NORWAY

Reservations and Information

Open

Reservations and Information will be undertaken by European Reservation Center in London.

Japanese Language

Telephone

English Language

Telephone

PORTUGAL

Reservations and Information

Open

Reservations and Information will be undertaken by European Reservation Center in London.

Japanese Language

Telephone

English Language

Telephone

RUSSIA

Moscow

Reservations and Information

Open

Reservations and inquiries in English and Japanese will be undertaken by European Reservation Center in London.

Japanese Language

Telephone

English Language

Telephone

Russian Language

Telephone

Office Hours
09:00-13:00, 14:00-18:00 / ex. Sa.Su.Hol.

Moscow Office (International Ticketing Available)

Address

Bolshaya Gruzinskaya str., 61, Moscow, 123056

Office Hours

09:00-13:00, 14:00-17:30 / ex. Sa.Su.Hol. (Ticketing)

Vladivostok

Reservations and Information

Open
Japanese Language

Telephone

Office Hours

10:00-20:00 (No closing days)

# The service hours of JAL Mileage Bank Services
Monday - Friday 11:00-19:30
(Closed on Saturday, Sunday, Japanese public holidays, Japanese New Year holidays between 30Dec2021-03Jan2022)

English Language

Telephone

Office Hours

10:00-20:00 (No closing days)

# The service hours of JAL Mileage Bank Services
Monday - Friday 11:00-19:30
(Closed on Saturday, Sunday, Chinese New Year holidays between 01Feb-03Feb2022)

SPAIN

Reservations and Information

Open

Reservations and Information will be undertaken by European Reservation Center in London.

Japanese Language

Telephone

English Language

Telephone

SWEDEN

Reservations and Information

Open

Reservations and Information will be undertaken by European Reservation Center in London.

Japanese Language

Telephone

English Language

Telephone

SWITZERLAND

Reservations and Information

Open

Reservations and Information will be undertaken by European Reservation Center in London.

Japanese Language

Telephone

English / German Language

Telephone

English / French Language

Telephone

Si vous avez besoin d'assistance en français, veuillez en informer l'opérateur et vous serez mis en relation avec un interprète externe".

Anrufe können in englischer Sprache empfangen werden. Wenn Sie Hilfe auf Deutsch benötigen, informieren Sie den Betreiber und Sie werden mit einem externen Dolmetscher verbunden.

THE NETHERLANDS

Reservations and Information

Open

Reservations and Information will be undertaken by European Reservation Center in London.

Japanese Language

Telephone

English Language

Telephone

U.K.

Reservations and Information

Open

Reservations and Information will be undertaken by European Reservation Center in London.

Japanese Language

Telephone

English Language

Telephone

Calls may be answered in English. If you require assistance in (*), please inform the operator and you will be connected to an external interpreter

  • French/Spanish/Italian/German

Se desidera parlare in italiano, la preghiamo di informare l'operatore e verrà collegato ad un interprete esterno.

Si necesita asistencia en español, informe al operador y le vamos a conectar con un intérprete externo.

Si vous avez besoin d'assistance en français, veuillez en informer l'opérateur et vous serez mis en relation avec un interprète externe".

Anrufe können in englischer Sprache empfangen werden. Wenn Sie Hilfe auf Deutsch benötigen, informieren Sie den Betreiber und Sie werden mit einem externen Dolmetscher verbunden.

U.A.E