Change of telephone number for inquiries (Last Updated January 14, 2025)

Thank you for always flying with Japan Airlines.

Due to the replacement of the telephone infrastructure system, some telephone numbers for Domestic/International inquiries will be changed or discontinued.

In addition, the telephone numbers for inquiries in overseas areas will also be changed except for some areas.

About the telephone number for inquiries, after mid-March 2025

Scheduled date of change

After mid-March 2025

  • The detailed scheduled change date and new phone numbers will be announced on this page around the beginning of March.

Contacts that telephone numbers will be changed are

Japan Region

  • Contact for general customers (non-JMB members)
  • Contact for JGC Members Only
  • Contact for JMB Sapphire Members Only
  • Contact for JMB Crystal Members Only

Regions outside Japan

For regions outside Japan, please refer to the top page of each region.

JMB Membership Number and Password Authentication will be required for FLY ON Status Members and JGC Members Only inquiries for Domestic/International in Japan Region

With the renewal of the telephone infrastructure, each FLY ON status Members and JGC Members will be required to authenticate their JMB Membership Number and password in order to ensure smoothly access to the dedicated contact point.

Contact points that JMB Membership number and password authentication will be required

  • Contact for JMB Diamond Members Only
  • Contact for JGC Premier Members Only
  • Contact for JGC Members Only
  • Contact for JMB Sapphire Members Only
  • Contact for JMB Crystal Members Only
  • Member authentication is already required for the JMB Diamond Metal Member-only contact point.
  • Member authentication is confirmed by JMB Membership Number and telephone password (6-digits).
    If the member is not authenticated due to multiple password errors, the system will disconnect after an announcement is made to confirm the password for telephone calls on the JAL website or to contact the general customer service desk for reservations, inquiries, etc.

January 14, 2025
Japan Airlines