Notice regarding our operations on European, Russian routes (Last Updated July 27, 2022)  

Thank you for flying with Japan Airlines.

 

Due to the situation in Russia and Ukraine, we are unable to operate flights over Russian airspace, and some flights have been cancelled or rerouted. 

Because of this, you may experience longer than usual wait times when calling JAL Contact Centers.

We sincerely apologize for any inconvenience this may cause and ask for your kind understanding on this matter.

Customers who have received an email regarding changes to your flight reservations

Please go to the reservation confirmation page on the JAL website and confirm the details of the change. (You can cancel, refund, etc.)

Customers who have difficulty connecting to onward flights due to flight cancellations or schedule changes

We will contact you about alternative flights and procedures for changing your ticket. We will contact customers in flight departure date order, so we appreciate your patience.

Customers who purchased tickets through travel agencies

Please contact the travel agency where you purchased your ticket.

Applicable flights

We will keep you informed of our operation status on this page. It may take some time for the applicable flights to be reflected.

Flights that are under adjustment will be advised when the decision has been made.

Please refrer below for flights after October 1.

  • For customers who have already purchased a ticket, due to flight cancellation or change of time, we may have to arrange alternative flight by different route or connecting flight.
    (Depending on the availability and flight schedule, we may not be able to arrange flights of your original planned travel date.)

Search departure and arrival times

Please check the Flight Status for the latest information.

 

Please check the "Search Flight" for the dates other than those shown above. *Three or more days later

Please refer to the following links for information on past flight cancellations.

Flight Delay / Cancellation / Diversion certificates can be issued.

Eligible flight: JAL International flights (Not eligible for Code share flights operated by other airlines)

Searchable date: From 3 days before the boarding date to 1 year after the boarding date

Tickets Changes and Refunds

Customers who have already purchased tickets on affected flights are eligible for free changes and free refunds.

Please request your change/refund at least one day prior to the scheduled departure date of your original reservation.

  • Change: Permitted once free of charge to an alternative flight departing on/before November 30, 2022.
  • Refunds: Permitted free of charge.

Handling of Credit Cards Issued in Russia

As American Express, VISA, MasterCard, and JCB have ceased operations in Russia, the above brands issued in Russia cannot be used on our Web site.

Please refer to the following page for information on the handling of new purchases and refunds.

We sincerely apologize for any inconvenience this may cause and ask for your kind understanding on this matter. 


July 27, 2022
Japan Airlines