Domestic Ticket Changes and Refund due with the spread of infection of COVID-19 (Last Updated January 19, 2022)

Thank you for flying with Japan Airlines.

 

The following special treatment will be applied to JAL domestic flights due to the state of emergency, stricter countermeasures and  suspension of programs using COVID-19 vaccination records and proof of negative test results.

  • If you have purchased your ticket through travel agents, please contact your travel agent.

Applicable flight

  • Departure and arrival at Amamioshima
    Flights departing January 8 to January 31, 2022 inclusive

*Subject to change and refund after 5:00 pm, January 8, 2022

  • Departure and arrival at Hiroshima, Yamaguchiube, Okinawa (Naha), Kumejima, Ishigaki, Miyako, Tarama, Yonaguni, Kitadaito, and Minamidaito
    Flights departing January 20 to January 31, 2022 inclusive

*Subject to change and refund after 0:00 am, January 20, 2022

  • Departure and arrival at Tokyo (Haneda, Narita), Niigata, Nagoya (Komaki, Chubu), Takamatsu, Nagasaki, Kumamoto, Amakusa, and Miyazaki
    Flights departing January 21 to February 13, 2022 inclusive

*Subject to change and refund after 0:00 am, January 20, 2022

Handling fees for the change or refund

Without fees

If you have a reservation for an itinerary that includes the applicable flights, you can change or refund free of charge.

Change

We will accept changes your flight date up to 30 days from the original departure date or ticket validity.
*Longer date will be applied.

Change can be made via JAL website. Please make all booking changes 20 minutes prior to the departure of your scheduled flight.

*Reservation change is not permitted via website for Transit Fare 28/7 and JMB Companion Fare.

Refund

You can also operate from the website by clicking the "Apply refund on JAL website" button below.


*If you are applying for an award ticket, please click on the "Domestic Award Tickets" link at the top of the page after clicking the button above.

In case you are unable to proceed, you can submit your request for ticket refund thrugh this online form.

Contact

If you have purchased your ticket through travel agents, please contact your travel agent.

January 19, 2022
Japan Airlines