Notice regarding our operations on the Dalian route (Last Updated April 11, 2022)

Thank you for flying with Japan Airlines.

 

Due to the recent receipt of a suspension notice from the Chinese authorities regarding our Narita-Dalian route, the following flightl has been cancelled.

Currently our customer contact centers are experiencing an increased number of calls which may result in it being difficult to connect.

We are contacting affected passengers regarding rescheduling in order from those with the earliest flight departure date.

[Updated on April 11]

On March 31 some flights on the Narita-Dalian route were cancelled due to a suspension notice being received from the Chinese authorities. However, the following flights have been reinstated based on new operating permission received from the Chinese authorities.

Reinstated flights and dates:

JL820 Dalian-Narita

April 19, 26

Customers who originally had bookings on flights that were cancelled and who wish to be rebooked on these flights should contact their nearest JAL customer contact center.

Customers who purchased their tickets from a travel agent or somewhere other than directly from JAL should contact the place from which they initially purchased their tickets.

Please accept our apologies for any inconvenience this may cause.

Applicable flights

We will keep you informed of our operation status on this page. It may take some time for the applicable flights to be reflected.

Cancelled flights

Flight Number Departure Arrival Date
JL829 Narita Dalian

April 5, 7, 12, 14, 19, 26

May 3, 10, 17, 24, 31

JL820 Dalian Narita

April 5, 12

May 3, 10, 17, 24, 31

  • Due to restrictions put in place by Chinese authorities, there are limited flights available between Japan and China. We will be unable to rebook you to a flight on the same day as your original flight.
    We are able to rebook you on a flight on a different day or offer you a refund.

Tickets Changes and Refunds

Customers who have already purchased tickets on affected flights are eligible for free changes and free refunds.

Please refer to the following page for details.

We sincerely apologize for any inconvenience this may cause and ask for your kind understanding on this matter. 

April 11, 2022
Japan Airlines