Notice of Changes to JAL’s Privacy Policy

Thank you for traveling with the JAL Group.

 

Please be informed of changes to JAL’s Privacy Policy regarding the “Joint Use of Personal Information.”

 

In order to enable us to suggest and provide personalized services to meet your individual requirements, the current framework on the joint use of personal information will be abolished and a new framework will be established, effective October 1, 2021.

Details are as follows.

Joint Use of Personal Information

JAL Group Airlines shall jointly use the customers' personal information as follows.

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  Until September 30, 2021 After October 1, 2021
Purpose of joint use To provide air transportation services; to provide services closely related to air travel such as tours, hotels and baggage home delivery; to accumulate mileage and manage mileage awards; to provide information, e.g. sales promotion materials including those of partner companies, questionnaires, product development; and to conduct other operations relating to those NO Change
Data to be used jointly Membership number, customer's name, birthday, gender, address, TEL/FAX numbers, e-mail address, information on employment (company name, department, job title, address, TEL/FAX numbers), mailing address of items sent to customers, e.g. ticket, itinerary, type of member's card, member's service qualifications, membership region, accumulated mileage, reservations/boarding information, need for arrangement of wheelchair, etc. Membership number, customer's name, birthday, gender, address, TEL/FAX numbers, e-mail address, information on employment (company name, department, job title, address, TEL/FAX numbers), mailing address of items sent to customers, e.g. ticket, itinerary, type of member's card, member's service qualifications, membership region, accumulated mileage, reservations/boarding information, need for arrangement of wheelchair, health and medical information related to boarding, meal restrictions, passport information, service usage records, payment information such as credit card billing information, details on travel itineraries and arrangements such as flight information and destinations of JAL and other airlines, other transportation arrangements, information included in communications with customers, details of inquiries, requests and comments from customers, information on usage of JAL’s website and mobile app including cookies and activity logging, etc.
Range of users JAL Group Airlines*1, JALCARD, JALPAK, Okura Nikko Hotel Management, JAL ABC, and JAL Sales companies JAL Group Companies*2 and JALUX, Okura Nikko Hotel Management
  1. JAL Group Airlines are Japan Airlines Co., Ltd., Japan Transocean Air Co., Ltd., J-AIR Co., Ltd., Japan Air Commuter Co., Ltd., Ryukyu Air Commuter Co., Ltd., Hokkaido Air System Co., Ltd., and ZIPAIR Tokyo Inc.
  2. Click here for the list of JAL Group Companies

Please refer to the link below for the current JAL Privacy Policy

September 1, 2021
Japan Airlines