Thank you for your continued patronage of the JAL Group.
Over 25 years after JAL took delivery of its first Boeing 777 in 1996, the carrier has operated Pratt & Whitney (P&W) equipped Boeing 777-200 and 777-300.
In response to the incident involving an engine failure on JL904 on December 4, 2020, operating from Okinawa Naha to Tokyo Haneda airport, and the United Airlines incident involving an engine failure on February 20 (Local Time),2021, Japan Airlines has suspended the operations of Boeing 777 equipped with identical P&W manufactured engines. We will continue to fully cooperate and respond to the investigation by the Japan Transport Safety Board to determine the cause of the incident.
As there are no known report to resume the operation of P&W equipped Boeing 777, and it is hard to foresee the situation as of today, JAL has decided to accelerate the retirement of all P&W equipped Boeing 777 by March 2021, which is originally planned by March 2022.
To address this issue, the carrier introduces state-of-the-art A350-900 with low noise and fuel efficient engines to Osaka (Itami) routes, and put International aircrafts on domestic routes, so that the carrier can maintain the frequency of flights.
The flights scheduled to be operated by the same type of aircraft will be changed to the alternative aircraft in order. Due to the change in aircraft, your seat number may be changed without prior notice.
We ask for your kind understanding for any inconvenience this decision may cause.
April 5, 2021