Mandatory passport information registration when booking flight operated by other carriers

Thank you for flying with Japan Airlines.

In accordance with guideline from Civil Aviation Administration of China (CAAC), from July 6, 2021, if your itinerary includes airlines listed below,  registering your passport information at the same time of reservation will be mandatory requirement.

When making a new reservation through JAL Website, please make sure to enter your passport information from the Passenger Information entry screen.

When changing your reservation, through JAL Website, please confirm that you have registered your passport information through the Register of passport information button on the Booking details screen before proceeding to the reservation change.

If you complete your reservation without registration, the airline's reservation system will automatically cancel your flight. 

If there are no vacancies on the canceled flight, we may not be able to rearrange the booking. 

Also, when you make a reservation through JAL Call center, please kindly have your passport information ready before contacting JAL.

Applicable carriers

  • CA Air China
  • CZ China Southern Airlines
  • MU China Eastern Airlines
  • FM Shanghai Airlines
  • HU Hainan Airlines
  • ZH Shenzhen Airlines
  • MF Xiamen Airlines
  • SC Shandong Airlines
  • 3U Sichuan Airlines
  • JAL flight number code share flight is also included

Others

New reservation of China Eastern Airlines Award tickets through JAL Website will be temporarily suspended due to system upgrades from July 21, 2021 14:00 p.m. (Japan time) until further notice.

July 20, 2021

Japan Airlines