Thank you for flying with Japan Airlines.
In response to notice from government of China, please follow special handling on JAL international tickets.
Special handing for refund without charge or ticket change once without charge is accepted.
If you purchased tickets through travel agencies, please contact your travel agency.
Narita-Dalian route, Narita-Guangzhou route, or JL codeshare flights operated by China Eastern Airlines or China Southern Airlines.
Tickets issued by Japan Airlines starting with '131' with following conditions :
Tickets already refunded are out of scope even if it is within the period above.
Date change is available once free of charge.
On/before 27 April, 2021
Refund without charge is available regardless of the fare rules. JAL will refund award ticket including the miles that are expired at the time of refund.
Refund through JAL website is available until the day before of flight departure.
If you are unable to proceed through JAL Website or if you encounter additional charge, please kindly contact JAL office below.
For refund at our call center, please contact until the day before your departure.
Ticket Service Fee paid at the time of ticket purchase is not refundable.
January 28, 2021