Special handling for JAL international tickets during period designated by the government of China

Thank you for flying with Japan Airlines. 

In response to notice from government of China, please follow special handling on JAL international tickets.

Special handing

Special handing for refund without charge or ticket change once without charge is accepted. 

If you purchased tickets through travel agencies, please contact your travel agency.

Applicable route

Narita-Dalian route, Narita-Guangzhou route, or JL codeshare flights operated by China Eastern Airlines or China Southern Airlines.

Applicable tickets

Tickets issued by Japan Airlines starting with '131' with following conditions :

  • Ticket issue date : Tickets issued on/before 27 January, 2021
  • Flight date : For JL flights or JL codeshare flight operated by other airlines departing January 28, 2021 - March 8, 2021 inclusive

Tickets already refunded are out of scope even if it is within the period above.

Ticket Change

Date change is available once free of charge.

Period of alternative flight

On/before 27 April, 2021

  • Date change is available for journeys finishing during this period.
  • For JMB Partner Airlines Award Tickets or oneworld Award Tickets, changes are permitted if the new itinerary is within 1 year from the date the award ticket is issued.
  • As this service is not available on the JAL website, please contact JAL office below.
  • Flight change may be subject to seat availability of the reservation class corresponding to respective ticket fare type.

Refund

Refund without charge is available regardless of the fare rules. JAL will refund award ticket including the miles that are expired at the time of refund.

Refund through JAL website is available until the day before of flight departure.

If you are unable to proceed through JAL Website or if you encounter additional charge, please kindly contact JAL office below.

For refund at our call center, please contact until the day before your departure.

Ticket Service Fee paid at the time of ticket purchase is not refundable.

  • For tickets already refunded on/before January 27, 2021, refund charge will not be waived.
  • If you wish to refund partially used ticket, refund through JAL website is not available. Please contact JAL office.

January 28, 2021

Japan Airlines